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After Effects "Character Palette" Error

New Here ,
Jan 05, 2018

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We are having an increasingly annoying issue opening projects from legacy versions of Ae, which right now encompasses every project before the 2018 release. We re-use a ton of assets here & are constantly re-opening older projects to retrieve them so a solution for this is absolutely crucial to us. The only work around we have found so far is saving down to a CC 2014 version on a Windows PC, which we do not have in-house. We appreciate what ever feedback / solutions / input we can get from anyone who has had this issue. We have attached specs for our machines, thank you in advance.

Screen Shot 2017-12-07 at 5.31.40 PM.png

Screen Shot 2018-01-05 at 12.14.14 PM.png

Screen Shot 2018-01-05 at 12.13.46 PM.png

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After Effects "Character Palette" Error

New Here ,
Jan 05, 2018

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We are having an increasingly annoying issue opening projects from legacy versions of Ae, which right now encompasses every project before the 2018 release. We re-use a ton of assets here & are constantly re-opening older projects to retrieve them so a solution for this is absolutely crucial to us. The only work around we have found so far is saving down to a CC 2014 version on a Windows PC, which we do not have in-house. We appreciate what ever feedback / solutions / input we can get from anyone who has had this issue. We have attached specs for our machines, thank you in advance.

Screen Shot 2017-12-07 at 5.31.40 PM.png

Screen Shot 2018-01-05 at 12.14.14 PM.png

Screen Shot 2018-01-05 at 12.13.46 PM.png

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New Here ,
May 06, 2020

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Hola! lograste solucionar ese problema? Yo lo tengo y no le encuentro solución 

 

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Adobe Employee ,
May 07, 2020

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Hi there,

 

Sorry to hear about the issue. Could you share details on your system specifications and the exact version of After Effects that you are using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Also, does it work fine if you create a new project and reopen it?

Let us know.

 

Thanks,

Nishu

 

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New Here ,
Aug 29, 2020

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Screen Shot 2020-08-30 at 12.04.45 PM.pngScreen Shot 2020-08-30 at 12.08.19 PM.pngScreen Shot 2020-08-30 at 12.08.35 PM.png

 

same problem for me as well.
AE is in latest version.(MacPro 2013 model)
when i try to Convert "text psd layer" to text, AE crashes.

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Adobe Employee ,
Sep 02, 2020

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Hi sudeshprathap,

 

Welcome to the Community and sorry for your issue.

Would you mind elaborating more on what's happening? Do you get this error message when you open the project or when you covert the text layer? Is it happening with new projects as well? Also, do you see any crash reports?

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Sep 04, 2020

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Hi @nishu_kush,

 

I am having the same issue. I get the error message when I open any project and either:

1. Try to convert a PSD to a text layer 

2. When I try to copy text from photoshop to AE.

 

I've reinstalled AE, restarted my computer, deleted any 3rd party apps, and deleted preferences. 

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New Here ,
Sep 04, 2020

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Here is my build and the error message.Screen Shot 2020-09-04 at 2.41.39 PM.pngScreen Shot 2020-09-04 at 3.27.00 PM.png

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New Here ,
Sep 04, 2020

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I am having this exact same issue. Did this get resolved?

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New Here ,
Sep 21, 2020

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Hi there!! Since last big update (few mouths ago) my AE crash before oppening and I heve the same error. Pls, help me fix this problem. I'm using other editors while I wait for soluntions, but I'm paying and not using. 

I send a lot of reports after every crash.

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New Here ,
Sep 23, 2020

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Hi! I have the same issue with some fonts families. Please, I need a solution.

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Adobe Employee ,
Sep 23, 2020

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Hi all,

 

This should be fixed in After Effects 17.1.4.

Have you updated to this version? If not, please give it a shot and let me know.

 

Thanks,

Rameez

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New Here ,
Sep 24, 2020

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Yes, I have updated to this version : /

The font that I try tu use is a variable font, it's called "Agrandir Variable".

If you know how I can resolve the issue, it could be fine.

 

Thanks!

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Adobe Employee ,
Sep 24, 2020

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Is it working with another font, guillamon_studio?

Are you on Windows or Mac?

 

-Rameez

 

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New Here ,
Sep 24, 2020

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I'm working on Mac. IOS Catalina 10.15.5.
Thanks!

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