After Effects "Character Palette" Error

New Here ,
Jan 05, 2018

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We are having an increasingly annoying issue opening projects from legacy versions of Ae, which right now encompasses every project before the 2018 release. We re-use a ton of assets here & are constantly re-opening older projects to retrieve them so a solution for this is absolutely crucial to us. The only work around we have found so far is saving down to a CC 2014 version on a Windows PC, which we do not have in-house. We appreciate what ever feedback / solutions / input we can get from anyone who has had this issue. We have attached specs for our machines, thank you in advance.

Screen Shot 2017-12-07 at 5.31.40 PM.png

Screen Shot 2018-01-05 at 12.14.14 PM.png

Screen Shot 2018-01-05 at 12.13.46 PM.png

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After Effects "Character Palette" Error

New Here ,
Jan 05, 2018

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We are having an increasingly annoying issue opening projects from legacy versions of Ae, which right now encompasses every project before the 2018 release. We re-use a ton of assets here & are constantly re-opening older projects to retrieve them so a solution for this is absolutely crucial to us. The only work around we have found so far is saving down to a CC 2014 version on a Windows PC, which we do not have in-house. We appreciate what ever feedback / solutions / input we can get from anyone who has had this issue. We have attached specs for our machines, thank you in advance.

Screen Shot 2017-12-07 at 5.31.40 PM.png

Screen Shot 2018-01-05 at 12.14.14 PM.png

Screen Shot 2018-01-05 at 12.13.46 PM.png

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Jan 05, 2018 0
New Here ,
May 06, 2020

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Hola! lograste solucionar ese problema? Yo lo tengo y no le encuentro solución 

 

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May 06, 2020 0
Adobe Employee ,
May 07, 2020

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Hi there,

 

Sorry to hear about the issue. Could you share details on your system specifications and the exact version of After Effects that you are using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Also, does it work fine if you create a new project and reopen it?

Let us know.

 

Thanks,

Nishu

 

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May 07, 2020 0
New Here ,
Aug 29, 2020

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Screen Shot 2020-08-30 at 12.04.45 PM.pngScreen Shot 2020-08-30 at 12.08.19 PM.pngScreen Shot 2020-08-30 at 12.08.35 PM.png

 

same problem for me as well.
AE is in latest version.(MacPro 2013 model)
when i try to Convert "text psd layer" to text, AE crashes.

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Aug 29, 2020 0
Adobe Employee ,
Sep 02, 2020

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Hi sudeshprathap,

 

Welcome to the Community and sorry for your issue.

Would you mind elaborating more on what's happening? Do you get this error message when you open the project or when you covert the text layer? Is it happening with new projects as well? Also, do you see any crash reports?

We're here to help, just need more info.

 

Thanks,

Nishu

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Sep 02, 2020 0
New Here ,
Sep 04, 2020

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Hi @nishu_kush,

 

I am having the same issue. I get the error message when I open any project and either:

1. Try to convert a PSD to a text layer 

2. When I try to copy text from photoshop to AE.

 

I've reinstalled AE, restarted my computer, deleted any 3rd party apps, and deleted preferences. 

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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Here is my build and the error message.Screen Shot 2020-09-04 at 2.41.39 PM.pngScreen Shot 2020-09-04 at 3.27.00 PM.png

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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I am having this exact same issue. Did this get resolved?

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Sep 04, 2020 0
New Here ,
Sep 21, 2020

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Hi there!! Since last big update (few mouths ago) my AE crash before oppening and I heve the same error. Pls, help me fix this problem. I'm using other editors while I wait for soluntions, but I'm paying and not using. 

I send a lot of reports after every crash.

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Sep 21, 2020 0
New Here ,
Sep 23, 2020

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Hi! I have the same issue with some fonts families. Please, I need a solution.

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Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi all,

 

This should be fixed in After Effects 17.1.4.

Have you updated to this version? If not, please give it a shot and let me know.

 

Thanks,

Rameez

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Sep 23, 2020 1
New Here ,
Sep 24, 2020

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Yes, I have updated to this version : /

The font that I try tu use is a variable font, it's called "Agrandir Variable".

If you know how I can resolve the issue, it could be fine.

 

Thanks!

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Sep 24, 2020 0
Adobe Employee ,
Sep 24, 2020

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Is it working with another font, guillamon_studio?

Are you on Windows or Mac?

 

-Rameez

 

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Sep 24, 2020 0
New Here ,
Sep 24, 2020

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I'm working on Mac. IOS Catalina 10.15.5.
Thanks!

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Sep 24, 2020 0
New Here ,
Oct 25, 2020

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Hi! I'm usign After Effects 17.5 and I'm having the same issue when opening a project.

 

I'm using a Macbook Pro 15" 2015 MacOs Catalina 10.15.7
Quadcore Intel i7 2.2GHz and 16GB DDR3 1600MHz

 

Please help!

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Oct 25, 2020 0
New Here ,
Oct 25, 2020

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Hi! It seems that after effects doesn't allow variable fonts. I don't know if in the last version it's solved. The fast solution is changing the font of your project for another similar that don't be variable.

Good luck!!

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Oct 25, 2020 0
Adobe Employee ,
Oct 26, 2020

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Thanks for getting back and updating the thread. Does it happen with all the variable fonts on your machine?

 

-Rameez

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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Yes. It seems that happens with all the Variable fonts.

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Oct 26, 2020 0