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After Effects shuts down starting project (solved)

New Here ,
Jul 03, 2020

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Hello everybody!

I have a really massive problem with After Effects right now. Here's the process so far:

 

1. Yesterday I updated to 17.1.1 Everything was shiny while working with my project. Also today I could still work with it perfectly.

 

2. today: I wanted to make a change in the preferences, but After Effects froze while trying.

 

3. then I read that in this case you should reset the prefrences and did just that.

 

4. since then After Effects closes itself every time I try to change the workspace and I can't open any projects anymore. Even then the program simply closes without any error message.


5. I installed the old AE version, but unfortunately without any difference.


6. since then I have tried the following solutions:

- Deinstallation Restart and reinstallation (multiple times)
- Removing plug-ins
- The thing with permissions

 

Now I'm really desperate and don't know what more I can do. I urgently need to continue working on my project because the deadline next week is breathing down my neck.

Here some more information about my system:

macOS Mojave
Version 10.14.6

iMac Retina 5K
Processor 3,6 GHz Intel Core i9
Memory 32GB 2400 MHz DDR4
Graphic Radeon Pro 575X 4GB


As mentioned above: using AE 17.1.1 since yesterday.

 

So, can anyone help me?

Thank you very much in advance!

--

Found MY solution: turns out, there was any kind of hiccup with my plugins. I really don't understand where it came from all of a sudden... but after I made sure that really all plugin data was deleted, everything worked again.

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Crash, Freeze or hang

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After Effects shuts down starting project (solved)

New Here ,
Jul 03, 2020

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Hello everybody!

I have a really massive problem with After Effects right now. Here's the process so far:

 

1. Yesterday I updated to 17.1.1 Everything was shiny while working with my project. Also today I could still work with it perfectly.

 

2. today: I wanted to make a change in the preferences, but After Effects froze while trying.

 

3. then I read that in this case you should reset the prefrences and did just that.

 

4. since then After Effects closes itself every time I try to change the workspace and I can't open any projects anymore. Even then the program simply closes without any error message.


5. I installed the old AE version, but unfortunately without any difference.


6. since then I have tried the following solutions:

- Deinstallation Restart and reinstallation (multiple times)
- Removing plug-ins
- The thing with permissions

 

Now I'm really desperate and don't know what more I can do. I urgently need to continue working on my project because the deadline next week is breathing down my neck.

Here some more information about my system:

macOS Mojave
Version 10.14.6

iMac Retina 5K
Processor 3,6 GHz Intel Core i9
Memory 32GB 2400 MHz DDR4
Graphic Radeon Pro 575X 4GB


As mentioned above: using AE 17.1.1 since yesterday.

 

So, can anyone help me?

Thank you very much in advance!

--

Found MY solution: turns out, there was any kind of hiccup with my plugins. I really don't understand where it came from all of a sudden... but after I made sure that really all plugin data was deleted, everything worked again.

TOPICS
Crash, Freeze or hang

Views

88

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Jul 03, 2020 0
Most Valuable Participant ,
Jul 03, 2020

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Check the various cache folders and flush them. This could entirely be down to damaged cache files. Likewise, check the various config files/ logs from the OpenGL utility. A stored wrong config can cause all sorts of mayhem.  Also check for any leftovers in your system's temp folders like e.g. temporary AE files from DynamicLink, should you ever have used it. For anything beyond that the relevant crash info would certainly help.

 

Mylenium

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Jul 03, 2020 1
New Here ,
Jul 03, 2020

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Hey Mylenium!

Thank you for the hint and I will check it all out! If any of it solves my problem, I will of course report it.

 

If anyone has any further ideas, let me know. 🙂

Thanks

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Jul 03, 2020 0
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New Here ,
Jul 03, 2020

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Hi again,

 

thanks again for your impulses! I found my solution. Will update my post for this specific issue. 🙂

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Community Beginner ,
Jul 03, 2020

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I can do many things but when I use the pen tool to create shapes, after effects 17.1.1 crashes.
this is at my computer work, with windows 10 (1909), intel xeon 3.6GHz, 16GB RAM, graphics card AMD firepro w2100 (2GB), I know it's not that great, but before this update everything was working fine.
At home my laptop with windows 10 (1909), core i7 gen6, 16GB RAM and nvidia gtx1070 (8GB), it's working.

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Most Valuable Participant ,
Jul 03, 2020

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Could be an issue with hardware acceleration for the umpteenth time. have you tried to set software-only rendering in the prefs and the comp/ layer viewer options?

 

Mylenium

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Community Beginner ,
Jul 03, 2020

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Ok, I just found the problem for me
I had the cinema 4D active, just switched to 3D classic render and it works now.
Just one more thing, i don't have the manage versions (previous versions) option anymore?Capture.JPG

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Jul 03, 2020 0