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After effects stuck on home page load screen

Community Beginner ,
Oct 13, 2019

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Another CC update and more problems with it.  Now when I start After Effects, it is stuck on the Home page screen.  Just a spinning blue circle that never lets the page load.  How do we fix this?

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After effects stuck on home page load screen

Community Beginner ,
Oct 13, 2019

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Another CC update and more problems with it.  Now when I start After Effects, it is stuck on the Home page screen.  Just a spinning blue circle that never lets the page load.  How do we fix this?

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Oct 13, 2019 0
Adobe Community Professional ,
Oct 13, 2019

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first try to give more info about your system plus screenshoot, second the first solution try to upgrad you GPU driver 

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Oct 13, 2019 0
Community Beginner ,
Oct 13, 2019

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I’ll try this. Maybe someday it would be nice if we didn’t have to fix ten things every time Adobe does an update. My system is the same one that was working fine before your last update. I will update my Gpu and relay my system specs.

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Oct 13, 2019 0
Community Beginner ,
Oct 13, 2019

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Windows 10 64 bit pro, i7-6400 CPU, 32gb RAM, nvidia GTX 970. Updated GPU driver and that didn’t fix it.  Can't see where to upload screen shot. But seriously you know what this is.  It's the home page pop up window for After Effects that you can pick from last used projects.  Stuck loading with spinning blue circle.  Just like the same one that I have seen many others post about.  Found where to upload screen shot

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Oct 13, 2019 0
Adobe Employee ,
Nov 21, 2019

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Hi Slambo239,

 

Thank you for sharing the info. Please try resetting the preferences of After Effects. If that doesn't help then try signing out from Creative Cloud desktop app and sign in again and check After Effects.

Let us know how it goes.

 

Thanks,

NKush

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Nov 21, 2019 0
New Here ,
Aug 11, 2020

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I have the same problem with the home screen, it shows a blue spinning circle that never loads anything. I tried resetting the preferences of After effects, but it didn't work, I also tried signing in  and out from Creative Cloud app, nut I also had the same result on After Effects.

 

Do you know another way of fixing the problem?

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Aug 11, 2020 0