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After effects stuck opening file

Community Beginner ,
Sep 15, 2020

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hey, team need some help have tried all possible applications to fix this e.g copying duplicating, autosaves ect, however, my file still won't open was working fine this morning. now has just stopped. stuck at 72 per cent. tried all computer applications as well e.g restarting computer etc. 

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Freeze or hang

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After effects stuck opening file

Community Beginner ,
Sep 15, 2020

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hey, team need some help have tried all possible applications to fix this e.g copying duplicating, autosaves ect, however, my file still won't open was working fine this morning. now has just stopped. stuck at 72 per cent. tried all computer applications as well e.g restarting computer etc. 

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Freeze or hang

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71

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Sep 15, 2020 0
Adobe Community Professional ,
Sep 15, 2020

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Did you try to import it in a new project? 

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Sep 15, 2020 1
Community Beginner ,
Sep 16, 2020

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yes have tried this 

 

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Sep 16, 2020 0
Adobe Employee ,
Sep 16, 2020

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Hi Benjamin5F9A,

 

Sorry for your issue.

Does it stay stuck for a long time and you have to force quit After Effects or it crashes after a few minutes? Do you see any crash reports? Also, did you try OussK's suggestion? Did it help?

Looking forward to your response.

 

Thanks,

Nishu

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Sep 16, 2020 1
Community Beginner ,
Sep 16, 2020

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hi yes tried this and no there is no crash it just stays stuck trying to open the file 

 

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Sep 16, 2020 0
Szalam LATEST
Adobe Community Professional ,
Sep 17, 2020

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Do other projects open in AE?
Have you tried the update that just came out? (Your version of AE should be 17.1.4)

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Sep 17, 2020 0