After Effects Troubleshooting FAQ

[Rameez_Khan]

Welcome to the After Effects community troubleshooting hub. This page is designed to provide solutions to some of the common issues in the After Effects community. 

Questions	Solutions
Why is After Effects crashing on launch or while working?	Fix common After Effects crashes
How to fix "Display Acceleration Disabled" in After Effects?	Solutions to "Display Acceleration Disabled"
Why isn't After Effects preview real-time?	How preview works in After Effects
What's new in the latest version of After Effects?	What's new in After Effects
What kind of computer should I use for After Effects?	Building the best After Effects computer
How can I make After Effects faster?	Improve After Effects performance
How do I learn keyboard shortcuts in After Effects?	Keyboard shortcuts in After Effects
What kind of files can I import in After Effects?	After Effects supported file formats
How to use the After Effects Render Queue?	Basics of rendering and exporting
How do I work with expressions in After Effects?	Getting started with Expressions
Why can't I render my After Effects composition using Adobe Media Encoder?	Unable to Export After Effects Composition using Adobe Media Encoder

This page will be updated regularly to add/remove topics. Feel free to comment and provide feedback about this page.

[monso]

Hello Rameez, this is Monso. I'm sorry I haven't answered your previous mails. We're living weird times in Spain and I had to addapt to the new situation. I've been very busy and couldn't find the time to sit down and find the words to tell you about this poblem we had when selecting layers in the After Effects App. I had that problem solved after that chat with you a few weeks ago. (I think it was you who I talked to). After many trials and going over several possible solutions  (deleting the cache files, reinstalling presets or plugins, even reinstalling software, etc... we finally found a simple solution that made it work properly. The solution was to create a NEW USER in the computer (I'm using imac) and reestart the program with that new user. Everything worked just fine after that. I have not had the same problem again. So, I guess it's some kind of incompatibility with other program run by the same user. At least, that's what happened with my mac software. I think I already sent you all the data about my operative system and working devices... I'm afraid I can't help you any further with this. Anyway, I'm thankful to your help because this change on the USER really worked for me. Hope this is of any help. Best regards. Monso

[Rameez_Khan]

Thanks, Monso.

I've received your personal message and responded to it as well.

Best,

Rameez