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After effects unusable

Community Beginner ,
Oct 20, 2019

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Whenever I start AE, it opens up Untitled Project.aep

Only widget visible on screen is Render Queue.

File menu options are grayed out, so I can't open a new project. I also tried opening up an aep file, but that didn't work.Screenshot (53).pngScreenshot (54).png

Correct answer by NightMoves | Community Beginner

I was able to use the app again after switching to a new user account (Windows user account). Thanks to Adobe Support (Tapesh)!

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Error or problem, Freeze or hang

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After effects unusable

Community Beginner ,
Oct 20, 2019

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Whenever I start AE, it opens up Untitled Project.aep

Only widget visible on screen is Render Queue.

File menu options are grayed out, so I can't open a new project. I also tried opening up an aep file, but that didn't work.Screenshot (53).pngScreenshot (54).png

Correct answer by NightMoves | Community Beginner

I was able to use the app again after switching to a new user account (Windows user account). Thanks to Adobe Support (Tapesh)!

TOPICS
Error or problem, Freeze or hang

Views

270

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Oct 20, 2019 0
Community Beginner ,
Oct 20, 2019

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This is what happens if I close the project.This is what happens if I close the project.

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Oct 20, 2019 0
Community Beginner ,
Oct 20, 2019

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Reinstallation also didn't fix the issue.

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Oct 20, 2019 0
Guide ,
Oct 20, 2019

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Reset the workspace and if this is not helping, clear preferences.

Let us know the outcome.

 

*Martin

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Oct 20, 2019 1
Community Beginner ,
Oct 31, 2019

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Preferences in Appdata->Adobe Deleted

Still the same...

I even purged Memory and Disk Cache

I also used the "Reveal preferences from preferences".

No changes...

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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The window panel is greyed out. The hot keys are not working.

 

Screenshot (58).png

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Oct 31, 2019 0
Adobe Community Professional ,
Oct 31, 2019

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You are not opening After Effects, you are opening the Render Engine. Please check the file name carefully and make sure it is pointing to After Effects and not After Effects Render Engine.

Screenshot_2019-10-31 01.43.43_hfQHW0.png

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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I was able to use the app again after switching to a new user account (Windows user account). Thanks to Adobe Support (Tapesh)!

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Oct 31, 2019 0
New Here ,
Oct 30, 2020

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I have the same problem.
Is there any way to make After Effect work again without creating a new user account?

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Oct 30, 2020 0