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After Effects Update is crashing the hole time

New Here ,
Jul 21, 2020

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Hi, since the new update my after-effects is crashing and crashing, I already restart the laptop and still crashing, could you please help me I need to work.

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After Effects Update is crashing the hole time

New Here ,
Jul 21, 2020

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Hi, since the new update my after-effects is crashing and crashing, I already restart the laptop and still crashing, could you please help me I need to work.

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Crash

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27

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New Here ,
Jul 21, 2020

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Me too, I can't work. I'm not able to see the screen even.Ive restarted it 3 times...no way.

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Adobe Employee ,
Jul 22, 2020

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Hi stephaniet90466980 Rolka109,

 

Sorry to hear about your issue. We'd need more information so that we can troubleshoot the issue properly.

  1. What are your system spcifications (CPU, GPU, RAM, OS)?
  2. Do you see any error message? If so, please share a screenshot.
  3. Does it crash at launch or while working?

In the meantime, try the suggestions mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-common-after-effects-crashes/td-p/106841...

Let us know how it goes.

 

Thanks,

Nishu

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