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After Effects v17.1.4 crashes

Community Beginner ,
Oct 01, 2020

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What's going on with this version of After Effect?

everytime i use it, i hope it won't crash!

Does anyone know what To do? Is this a common issue? After effects crashes randomly with some strange error message and saves every project as a "crash project"...please, Help!

thanks

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Crash, Performance

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After Effects v17.1.4 crashes

Community Beginner ,
Oct 01, 2020

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What's going on with this version of After Effect?

everytime i use it, i hope it won't crash!

Does anyone know what To do? Is this a common issue? After effects crashes randomly with some strange error message and saves every project as a "crash project"...please, Help!

thanks

TOPICS
Crash, Performance

Views

110

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Oct 01, 2020 1
Adobe Community Professional ,
Oct 01, 2020

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I use this version on mac os x 10.15.6 and it's very stable, I get a few crashes with a few specific projects but almost it's very stable, try to update you GPU driver if you use Windows OS, also try to make a fresh installation after uninstalling your AE using adobe cleaning CC https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Oct 01, 2020 0
Adobe Employee ,
Oct 02, 2020

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Hi Roystam28,

 

Sorry for the crash issue with After Effects.

Did you try OussK's suggestion? Did it help? If not, please share a screenshot of the error or complete crash report. Also, your system specifications (CPU, GPU, RAM, OS version)? It'll help us to troubleshoot the issue properly.

Looking forward to your response.

 

Thanks,

Nishu

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Oct 02, 2020 0
Community Beginner ,
Oct 02, 2020

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Hey, i've tried every step that i can. Please take a look at this link. Adobe is aware of the problem. 

 

https://helpx.adobe.com/after-effects/kb/known-issues-after-effects.html

I have the latest MacOS version, i9, 64 Ram, gpu- Radeon 580x pro 8Gb..

 

what do you say about Adobe known issue link?

i read a lot of messages in this forum that describe the same problem...

 

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Oct 02, 2020 0
Community Beginner ,
Oct 02, 2020

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2E6EF866-C31B-4EDF-AAED-C6652090594C.jpeg

I get different message everytime. This is one example 

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Oct 02, 2020 0
Community Beginner ,
Oct 07, 2020

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Hi,

I have exactly the same issue. It's a complete nightmare. I've already spent weeks talking with adobe support and nothing helps. I think I've already tested everything, but random crashes are back.

Here my spec

MacBook Pro 2018 macOS Catalina 10.15.7

2.6 GHz 6-Core Intel Core i7

32GB 2400 MHz DDRA Radeon Pro Vega 20 4GB Intel UHD Graphics 630 1536MB

 

I will start to work on ae 2019 and see how it goes, I can't keep working on 2020

 

thanks

 

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Oct 07, 2020 1