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After Effects won't open - Mac 17.1.1

New Here ,
Jul 07, 2020

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I just installed Ae for the first time, but I can not open it on my Mac.

The icon just bounces several times and then disappears, no splash screen.

I tried to reinstall it and nothing changes.

There is no error panel so I can't provide any info.

 

System: macOS Catalina

Version10.15.5

MacBook Pro (15-inch, 2016)

2.6 GHz Quad-Core Intel Core i7

16 GB 2133 MHz LPDDR3

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After Effects won't open - Mac 17.1.1

New Here ,
Jul 07, 2020

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I just installed Ae for the first time, but I can not open it on my Mac.

The icon just bounces several times and then disappears, no splash screen.

I tried to reinstall it and nothing changes.

There is no error panel so I can't provide any info.

 

System: macOS Catalina

Version10.15.5

MacBook Pro (15-inch, 2016)

2.6 GHz Quad-Core Intel Core i7

16 GB 2133 MHz LPDDR3

TOPICS
Crash

Views

624

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Jul 07, 2020 0
Adobe Employee ,
Jul 08, 2020

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Hi there,

 

Sorry for your issue.

Here're a few suggestions that you can try.

  1. Disable firewall and antivirus and launch After Effects.
  2. Reset the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...
  3. Create a new test user account in your computer and see After Effects is working in it: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

Let us know how it goes.

 

Thanks,

Nishu

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Jul 08, 2020 0
New Here ,
Jul 08, 2020

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Hi Nishu,

 

Thanks for the reply.

I managed to make it work. I believe the problem is the language setting. When I downgraded to 17.0.6 and opened it for the first time, it showed an error about the incompatible with language setting (the system is English, software in adobe cc is simplified Chinese).

So I changed the setting to the English, 17.0.6 works, but 17.1.1 still crashes. Now I am working on 17.0.6.

I can't reset the preferences on 17.1.1 since it crashes before I see the splash screen.

 

 

Best,

Andy

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Jul 08, 2020 0
New Here ,
Sep 22, 2020

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i have the same problem as you mentioned above, I wonder have you solved it or not? my ae still crashes now, I can work on with the old version too. but the 17.1.4 just bounce for a while and never launch.

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Sep 22, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi YU5E13,

 

Sorry for your issue.

Have you tried resetting the preferences as mentioned above?

Let us know how it goes.

 

Thanks,

Nishu

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Sep 23, 2020 0
New Here ,
Oct 04, 2020

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I am having the same issue as well.  I tried resetting preferences and the other options but no luck.  Any ideas?

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Oct 04, 2020 0