After effects won't open macos 10.15.6 no error message

[robmulally]

Tested fresh installs two laptops. One laptop. 

brand new.

Latest everything as of today's date.

Works ok on 3 other machines older version of Mac OS.

Adobe phone support gave up.

What am I missing? 

Followed all the things I could follow online plus all adobe support steps so I'm looking for fresh ideas.

Is there a dependant program missing like a runtime ...?

Thanks

[ToolfarmJP]

Would you try to install one older version of AE and then run both?

[robmulally]

This has aleady been tried.

[nishu_kush]

Hi robmulally,

Sorry to hear about your issue.

Could you tell us what happens when you try to launch After Effects - does it crash on the splash screen or it crashes once at the home screen? If possible, please share a screen recording of the issue and your system specifications (CPU, GPU, RAM).

We're here to help.

Thanks,

Nishu

[robmulally]

Just a bouncing icon then nothing, no error messages, on two different
laptops.

Rob.