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After effects won't open macos 10.15.6 no error message

Explorer ,
Aug 02, 2020

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Tested fresh installs two laptops. One laptop. 

brand new.

 

Latest everything as of today's date.

 

Works ok on 3 other machines older version of Mac OS.

 

Adobe phone support gave up.

 

What am I missing? 

Followed all the things I could follow online plus all adobe support steps so I'm looking for fresh ideas.

 

Is there a dependant program missing like a runtime ...?

 

Thanks

 

 

 

 

 

 

 

 

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Crash, Error or problem, Freeze or hang

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After effects won't open macos 10.15.6 no error message

Explorer ,
Aug 02, 2020

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Tested fresh installs two laptops. One laptop. 

brand new.

 

Latest everything as of today's date.

 

Works ok on 3 other machines older version of Mac OS.

 

Adobe phone support gave up.

 

What am I missing? 

Followed all the things I could follow online plus all adobe support steps so I'm looking for fresh ideas.

 

Is there a dependant program missing like a runtime ...?

 

Thanks

 

 

 

 

 

 

 

 

TOPICS
Crash, Error or problem, Freeze or hang

Views

56

Likes

Translate

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Aug 02, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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Would you try to install one older version of AE and then run both?

 

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Aug 02, 2020 0
Explorer ,
Aug 03, 2020

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This has aleady been tried.

 

 

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Aug 03, 2020 0
Adobe Employee ,
Aug 05, 2020

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Hi robmulally,

 

Sorry to hear about your issue.

Could you tell us what happens when you try to launch After Effects - does it crash on the splash screen or it crashes once at the home screen? If possible, please share a screen recording of the issue and your system specifications (CPU, GPU, RAM).

We're here to help.

 

Thanks,

Nishu

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Aug 05, 2020 0
Explorer ,
Aug 05, 2020

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Just a bouncing icon then nothing, no error messages, on two different
laptops.

Rob.

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Aug 05, 2020 0