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After Effects won't open

New Here ,
Aug 17, 2020

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When After Effects is clicked , it doesn't go past the opener screen. It just crashes. Please helperror.png

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Crash, Freeze or hang

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After Effects won't open

New Here ,
Aug 17, 2020

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When After Effects is clicked , it doesn't go past the opener screen. It just crashes. Please helperror.png

TOPICS
Crash, Freeze or hang

Views

44

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Aug 17, 2020 0
Most Valuable Participant ,
Aug 17, 2020

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Without any system info this isn't much use. Start by reinstalling the program with sufficient user privileges and also make sure to run it that way. Also update critical components liek your system's graphics driver.

 

Mylenium

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Aug 17, 2020 1
Adobe Employee ,
Aug 18, 2020

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Hi stevenb44358089,

 

Sorry for the crash issue with After Effects.

There are a lot of factors that can contribute to a crash. As Mylenium mentioned, we'd need your system details (CPU, GPU, RAM, OS) so that we know what we're working with.

Along with what Mylenium suggested, try resetting the preferences of After Effects and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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Aug 18, 2020 1