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After Effects wont open but is running in Task Manager

Community Beginner ,
Jul 15, 2018

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I have just started my After Effects CC 7 day trial , but it wont open.

I have been looking around for a solution but none of them worked.

I have tried :

    -Disabling Windows Defender

    -Running It As Administrator

    -Reinstalling After Effect

    -Reinstalling Creative Cloud

but it still didnt work.

Here is a picture , when i launch it , it wont open , but it always shows up in Task Manager , it always uses 28mb of ram for some reason and nothing else.

There is not error popup or anything in the Event Viewer that is related to After Effect.

Screenshot (106).png

If needed , here are my PC Specs :

CPU : Athlon x4 880k

RAM : 8Gb 1600mhz

GPU : R7 240 , OC to 980mhz Core , 1040mhz Memory

Storage : 1Tb HDD (Main) , 1.5Tb HDD (Primary For Storage)

Thank you.

Adobe Community Professional
Correct answer by Gutterfish | Adobe Community Professional

After Effects is launching as a background process which leads me to believe something is seriously wrong.

You should contact support.

click the Adobe logo at the upper left of this window's navigation bar.

Choose "contact us" with the headset icon

Choose CC All Apps

Choose After Effects

Choose Download & Install

Choose either chat or phone

Choosing chat will give the tech the ability to take remote control of computer to try and fix your issue

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After Effects wont open but is running in Task Manager

Community Beginner ,
Jul 15, 2018

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I have just started my After Effects CC 7 day trial , but it wont open.

I have been looking around for a solution but none of them worked.

I have tried :

    -Disabling Windows Defender

    -Running It As Administrator

    -Reinstalling After Effect

    -Reinstalling Creative Cloud

but it still didnt work.

Here is a picture , when i launch it , it wont open , but it always shows up in Task Manager , it always uses 28mb of ram for some reason and nothing else.

There is not error popup or anything in the Event Viewer that is related to After Effect.

Screenshot (106).png

If needed , here are my PC Specs :

CPU : Athlon x4 880k

RAM : 8Gb 1600mhz

GPU : R7 240 , OC to 980mhz Core , 1040mhz Memory

Storage : 1Tb HDD (Main) , 1.5Tb HDD (Primary For Storage)

Thank you.

Adobe Community Professional
Correct answer by Gutterfish | Adobe Community Professional

After Effects is launching as a background process which leads me to believe something is seriously wrong.

You should contact support.

click the Adobe logo at the upper left of this window's navigation bar.

Choose "contact us" with the headset icon

Choose CC All Apps

Choose After Effects

Choose Download & Install

Choose either chat or phone

Choosing chat will give the tech the ability to take remote control of computer to try and fix your issue

Views

1.6K

Likes

Translate

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Jul 15, 2018 1
Community Beginner ,
Jul 15, 2018

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Now , it looks like i have the same problem with Media Encoder too ...

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Jul 15, 2018 1
Adobe Community Professional ,
Jul 15, 2018

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After Effects is launching as a background process which leads me to believe something is seriously wrong.

You should contact support.

click the Adobe logo at the upper left of this window's navigation bar.

Choose "contact us" with the headset icon

Choose CC All Apps

Choose After Effects

Choose Download & Install

Choose either chat or phone

Choosing chat will give the tech the ability to take remote control of computer to try and fix your issue

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Jul 15, 2018 2
Community Beginner ,
Jul 15, 2018

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Ok , thanks , i will do this later.

If the problem is with a installation , i will copy After Effects from my laptop (it works on my laptop) to my PC , so if that doesnt work i will try what you suggested

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Jul 15, 2018 0
Community Beginner ,
Jul 15, 2018

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Please let us know what they say.  I have the same issue

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Jul 15, 2018 1
Community Beginner ,
Jul 15, 2018

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I will , but i cant do it right now , it is late , i will do it tomorrow

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Jul 15, 2018 0
Community Beginner ,
Jul 16, 2018

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I have copied a working version from my laptop to my PC , but it still doesnt work , so i will be contacting support and i will tell you what they said.

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Jul 16, 2018 0
Adobe Community Professional ,
Jul 16, 2018

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What version of Windows are you using? And prior to starting AE, have you tried to End Task AE in the Task Manager before launching AE?

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Jul 16, 2018 0
Community Beginner ,
Jul 16, 2018

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Yes i did , of course , i contacted support and everything was fixed

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Jul 16, 2018 0
Community Beginner ,
Jul 16, 2018

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brpilgrim​ I contacted support and they connected to my PC , they tried a lot of things but nothing worked.

They enabled Administrator account trough Command Prompt , sorry , i forgot what the command was.

When i switched to that account everything worked so the problem was with my user account.

So the solution is :

    Backup your Documents folder and everything important in you user folder.

    Create a new user ...... that is it

Edit : The 2 persons that were helping me were really nice and i haven't seen any company/corporation that has that good customer support (for now)

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Jul 16, 2018 0
Community Beginner ,
Jul 16, 2018

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On a company computer so that sounds like more work than I can deal with.  Thank you so much for the feedback. I just continue to quit from task manager. 

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Jul 16, 2018 0
Adobe Community Professional ,
Jul 16, 2018

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Glad you got it worked out.  I've also had support connect to my computer in the past to fix a serious issue and they were great.  Although it's a very weird feeling to watch your mouse cursor moving around and doing things.  It actually made me feel a little nauseous.

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Jul 16, 2018 0
New Here ,
Dec 08, 2018

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i found another easy fix.

the creative cloud logged me out of my account automatically somehow which i didn't knew. so when i started AE it just showed up in task manager and disappeared within few seconds. after many attempts i launched the creative cloud app to update AE and noticed that i was logged out so i logged in and tried to launch AE and it worked like charm.

this fixed my problem hope would work for you too.

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Dec 08, 2018 0
Explorer ,
Nov 07, 2020

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In my case, removing the plugins folder in programs/adobe/common did the trick. I think Mr.Horse plugin specifically is causing the issue. It's happened more than once.

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Nov 07, 2020 0