Aftereffects crashes at startup?

Forum|Forum|8 years ago
August 10, 2017
4 replies
6978 views

Hi, my aftereffects crashes during startup with this message (see attached image). I have tried to uninstall and reinstall aftereffects to no avail. I was using the program with no problems a few weeks ago, but now I can no longer open old projects or start new ones.

I have a Mac and I included a screenshot of the computer details (see attached image).

This topic has been closed for replies.

Correct answer BrandonJDick

I fixed the problem!

"...(on a Mac) hold down the Command + Option + Shift keys as you start After Effects, this will allow you to delete the corrupt preference file. On a PC its Control + Alt + Shift."

After this there was a plain dialog box - "Do you want to delete corrupt Preferences File?". I clicked Yes. AE started up smoothly.

Solution courtesy of Brian Charles, http://forums.creativecow.net/thread/2/970527

Todd_Morgan

Legend

Does anyone here use Animation Composer?? I do, and notice that whenever this AE crash at startup happens it usually works after updating Animation Composer, so wondering if somehow that plug in may be causing these issues?

MLE_atikon

Participating Frequently

Crash in AE CC 2018 with Mister Horse Animation Composer Plug-in

BrandonJDickAuthorCorrect answer

Participant

I fixed the problem!

"...(on a Mac) hold down the Command + Option + Shift keys as you start After Effects, this will allow you to delete the corrupt preference file. On a PC its Control + Alt + Shift."

After this there was a plain dialog box - "Do you want to delete corrupt Preferences File?". I clicked Yes. AE started up smoothly.

Solution courtesy of Brian Charles, http://forums.creativecow.net/thread/2/970527