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All panels disappeared, all menu options disabled. Reinstall does not fix .

New Here ,
Jan 28, 2020

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All panels disappeared, all menu options disabled. Reinstall does not fix .

New Here ,
Jan 28, 2020

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Gray.jpg

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Error or problem

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161

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 28, 2020

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Menu Window / Workspace / Reset "Xxxxxx" to Saved Layout. Or press the square bracket key on the right side of the P on the physical keyboard.

 

Captura de Pantalla 2020-01-28 a la(s) 09.24.13.png

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Jan 28, 2020 1
New Here ,
Jan 28, 2020

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All the menu options are disabled and press Ctrl + Alt + Shift to reset the preferences or press the square bracket does not work either.

 

desa2.jpg

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Jan 28, 2020 0
Adobe Employee ,
Jan 28, 2020

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Hi there,

 

Thanks for reaching out. Could you try resetting the preference manually? Follow the steps below:

  • Press Window+R to open the Run command box and type "appdata".
  • Go to Roaming > Adobe > After Effects and rename the 17.0 to old17.0.
  • Go to Documents > Adobe and rename After Effects 2020 to oldAfter Effects 2020.

It will reset the settings to default.

Let us know if it helps.

 

Thanks,

Nishu

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Jan 28, 2020 0
New Here ,
Jan 28, 2020

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Thanks for the support but unfortunately renaming the folders did not solve the problem.
After Effetcs continues showing all the menu options disabled and no active windows.

windowse.jpg

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 28, 2020

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Try clicking in x to close Render Queue panel.

 

Captura de Pantalla 2020-01-28 a la(s) 14.16.32.png

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Jan 28, 2020 0
New Here ,
Jan 28, 2020

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None of them work!

Only the menus, but all options appear in gray

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Jan 28, 2020 0
Adobe Community Professional ,
Jan 28, 2020

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This sounds suspiciously like you have opened the Render Only app instead of the normal after effects program file. Make sure you are running the right app.

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Jan 28, 2020 0
New Here ,
Jan 28, 2020

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I already checked it and the app that is running is Adobe After Effects 2020

 

AFDIR.png

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Jan 28, 2020 0
New Here ,
Feb 19, 2020

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Nothing works 😞

I have reinstalled AE 2020, AE 2019 and AE 2018 and the same thing always happens.


Every time I run Adobe After Effects, it opens as if I were running Adobe After Effects Render Engine.

 

I tried to run the file AfterFX.exe directly from C:\Program Files\Adobe\Adobe After Effects 2020\Support Files , but it didn't work either


Any ideas or solutions?

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Feb 19, 2020 0
New Here ,
Mar 14, 2020

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Did you solve the problem?
I'm having the same problem

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Mar 14, 2020 0
New Here ,
Jul 23, 2020

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Managet to fix it by deleting all AE folders in all Document and AppData folders

C:\Users\Public\Documents\Adobe\After Effects CC 2019
C:\Users\"User Name"\Documents\Adobe\After Effects CC 2019
C:\Users\"User Name"\AppData\Roaming\Adobe\After Effects\

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Jul 23, 2020 0