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AME is not connecting to AE project

New Here ,
Aug 05, 2020

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Hi.

Recently, I've posted an issue regarding my AE preview panel. And now there's another issue, with AME. I've been working on both of these for almost 20 hours now and I have no solutions.

The new problem that arised is, after my project is over, my AME has stopped and looks like this for hours now.Screenshot (2).pngIts been like this for 10 hours now. I tried importing from my auto-saves too. I have my project due soon. PLEASE HELP!

 

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Crash, Dynamic link, Error or problem, Freeze or hang, Import and export

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AME is not connecting to AE project

New Here ,
Aug 05, 2020

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Hi.

Recently, I've posted an issue regarding my AE preview panel. And now there's another issue, with AME. I've been working on both of these for almost 20 hours now and I have no solutions.

The new problem that arised is, after my project is over, my AME has stopped and looks like this for hours now.Screenshot (2).pngIts been like this for 10 hours now. I tried importing from my auto-saves too. I have my project due soon. PLEASE HELP!

 

TOPICS
Crash, Dynamic link, Error or problem, Freeze or hang, Import and export

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41

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Aug 05, 2020 0
Most Valuable Participant ,
Aug 05, 2020

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Without any info about your system, contents of the project and so on we can't realyl tell you much. From files being blocked to damaged caches to effects in the project itself not initializing correctly this could be anything. Start by checking your hardware acceleration settings, clean out the caches, set everything to software-only rendering modes and most importantly simply make sure that the necessary local port and file access is not being hindered by your firewall or other security mechanisms.

 

Mylenium

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Aug 05, 2020 0
New Here ,
Aug 14, 2020

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Hello. 

This is my system info:-

CPU @ 2.20GHz 2.21GHz

Installed RAM 16.0GB

System Type:- 64-bit OS, x64 based processor

Edition- Windows 10 home

 

I have tried everything you suggested, but this issue is really weird. AME worked after two days and now its again crashing just like the other day.

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Aug 14, 2020 0
Adobe Employee ,
Aug 17, 2020

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Thanks for sharing the details. Would you mind sharing the exact version of After Effects and Media Encoder that you're using so that we can try to troubleshoot it at our end? Here's how you can find out: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

We're here to help, just need more info.

 

Thanks,

Nishu

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Aug 17, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi Tuba Naaz,

 

Sorry for your issue.

Are you still having the issue? Did Mylenium's suggestions help? If not, try disabling your firewall and antivirus and see if that brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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Aug 11, 2020 0