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Animation Glitches Out

New Here ,
Aug 17, 2020

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I'm relatively new to Ae and a project I'm working on keeps glitching out - the transparent background I had turns black and the zoom goes way in and won't let me correct it back. There doesn't seem to be a correlation between what I was doing when it happended and it happening, though more often than not, it happenes right after I double click or right click on a layer. Has anyone else had this problem and what can I do about it?

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Crash, Error or problem, FAQ, Performance

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Animation Glitches Out

New Here ,
Aug 17, 2020

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I'm relatively new to Ae and a project I'm working on keeps glitching out - the transparent background I had turns black and the zoom goes way in and won't let me correct it back. There doesn't seem to be a correlation between what I was doing when it happended and it happening, though more often than not, it happenes right after I double click or right click on a layer. Has anyone else had this problem and what can I do about it?

TOPICS
Crash, Error or problem, FAQ, Performance

Views

19

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi Cameron5E28,

 

Sorry for your issue with After Effects.

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. What's the exact version of After Effects you're using?
  3. Is it happening with all the projects or a particular one?
  4. If possible, please share a screen recording or screenshot that shows the issue. 

Here's what you can try:

  1. Change the renderer to Mercury Software Only (go to File > Project Settings).
  2. Make sure your GPU driver is up to date.

Let us know how it goes.

 

Thanks,

Nishu

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