Highlighted

Audio problem

New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Hello,

I have exported the attached file from after effects.

I can here the sound if I run this video on desktop, but the problem is, the audio of this file is not audible on most of the mobile devices.

Attaching herewith exported file.

Check on your mobile devices.

Please help me out!

Topics

Audio, Error or problem, Import and export

Views

36

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Audio problem

New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Hello,

I have exported the attached file from after effects.

I can here the sound if I run this video on desktop, but the problem is, the audio of this file is not audible on most of the mobile devices.

Attaching herewith exported file.

Check on your mobile devices.

Please help me out!

Topics

Audio, Error or problem, Import and export

Views

37

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 12, 2020

Copy link to clipboard

Copied

Tried it on my iPhone 7 and it sounds great. The AAC format is perfectly compatible with any modern device so I don't understand what the issue is or why it is happening on yours.

 

IMG_0732.PNGCaptura de pantalla 2020-09-12 a la(s) 11.04.37.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Thnx for the response..

Can u share it with someone who is having android phone. Samsung, Redmi are
not giving audio.
Surprising thing is if I upload this video on YouTube still the problem
remains same

Many people saying me there is no sound to this video

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 12, 2020

Copy link to clipboard

Copied

Try setting in audio mono with 2 channels. Perhaps is in stereo (2 channels) but with just 1 functional channel, left or right. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 12, 2020

Copy link to clipboard

Copied

Can you please do it, check and send it back to me? It is not at all working with most of the devices.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 12, 2020

Copy link to clipboard

Copied

It works for me as it is, you are the one who should check it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...