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ANNOUNCEMENT
After Effects 17.1.2 is now live!
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Keep the cameras rolling on Twitter @AdobeVideo
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Resources for working remotely and learning Aft...
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Avoid Phishing: 3 Easy Ways to Identify Adobe S...
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FAQ: How to fix "Display Acceleration Disabled"...
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Adobe Enables e-Learning for Schools Impacted b...
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RameezKhan | Adobe Employee , Jul 21, 2020
After Effects 17.1.2 is now live!

After Effects 17.1.2 is now available for download from the Creative Cloud desktop application. It's a bug-fix update and is recommended for all users. For more details, visit the fixed issues page.

 

How do I update After Effects?
To update After Effects, open the Creative Cloud desktop application and click Update.

 

Screenshot at Jul 21 14-28-03.png

 

What should I do if I don't see the update in my Creative Cloud desktop application?
Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.

 

carolinesears | Adobe Employee , Jul 09, 2020
Keep the cameras rolling on Twitter @AdobeVideo

We used to have our video content spread out across a few different Twitter handles, but we've restructured with you in mind! By the end of this month, all Twitter conversations will be happening @AdobeVideo.

 

Join us there to stay up-to-date with changes to the application and opportunities to connect with other artists like you! We hold contests, share tutorials, and collect feedback for future improvements. By consolidating the Twitter handles, we're hoping creators of all types will share their work – we can all learn from each other!

 

Check it out, see if it suits you!

 

RameezKhan | Adobe Employee , Apr 21, 2020
Resources for working remotely and learning After Effects

In order to make it easier for our community to work at home, we're taking several measures to minimize disruptions and make connecting with colleagues and clients easier during this time. We're very pleased to announce that all Creative Cloud Individual members can enjoy the benefits of our Team Projects service for Premiere Pro and After Effects at no additional cost.

 

How does Team Projects benefit me?

Team Projects allows motion graphics artists and editors to collaborate on the same Premiere Pro and After Effects projects while working from home. For detailed information and FAQ, read this blog post: https://theblog.adobe.com/adobe-offers-team-projects-to-premiere-pro-and-after-effects-users-with-a-creative-cloud-individual-license/

 

This work at home period also provides us with an opportunity to upskill ourselves. We can utilize this time to learn After Effects and other tools. For new and existing users, this can be a very productive time to go through the After Effects user guide and video tutorials.

After Effects user guide: https://helpx.adobe.com/after-effects/user-guide.html

After Effects video tutorials: https://helpx.adobe.com/after-effects/tutorials.html

 

RameezKhan_0-1588171033273.png

 

More resources for collaboration and security:

Adobe Pilots Certification Program for Video and Audio System Integrators

Working Remotely? Adobe Can Help

Adobe Video Partners Support Collaboration for Teams Working Remotely

The Premiere Pro Workflow for Quibi

Productions in Premiere Pro

Hardware advice from a noted hardware expert, Bob Zelin

Improve security for remote use

 

If you know other tools or resources for motion graphics artists that have been made available at a discounted price or for free, share them in the comments below.

 

Thanks,
Rameez

shivangi_gupta | Adobe Employee , Apr 07, 2020
Avoid Phishing: 3 Easy Ways to Identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 Easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to: phishing@adobe.com

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

RameezKhan | Adobe Employee , Mar 20, 2020
FAQ: How to fix "Display Acceleration Disabled" in After Effects

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

dave_m_k | Adobe Employee , Mar 12, 2020
Adobe Enables e-Learning for Schools Impacted by COVID-19

UPDATE (March 19)

 

Thanks for your patience. We've been busy processing your requests.

We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.

We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.

 

We really appreciate your patience, please bear with us as we work through all the requests.

-----------------------------------------

With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

Adobe Employee , Jul 21, 2020
After Effects 17.1.2 is now live!

After Effects 17.1.2 is now available for download from the Creative Cloud desktop application. It's a bug-fix update and is recommended for all users. For more details, visit the fixed issues page.

 

How do I update After Effects?
To update After Effects, open the Creative Cloud desktop application and click Update.

 

Screenshot at Jul 21 14-28-03.png

 

What should I do if I don't see the update in my Creative Cloud desktop application?
Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.

 

Adobe Employee , Jul 09, 2020
Keep the cameras rolling on Twitter @AdobeVideo

We used to have our video content spread out across a few different Twitter handles, but we've restructured with you in mind! By the end of this month, all Twitter conversations will be happening @AdobeVideo.

 

Join us there to stay up-to-date with changes to the application and opportunities to connect with other artists like you! We hold contests, share tutorials, and collect feedback for future improvements. By consolidating the Twitter handles, we're hoping creators of all types will share their work – we can all learn from each other!

 

Check it out, see if it suits you!

 

Adobe Employee , Apr 21, 2020
Resources for working remotely and learning After Effects

In order to make it easier for our community to work at home, we're taking several measures to minimize disruptions and make connecting with colleagues and clients easier during this time. We're very pleased to announce that all Creative Cloud Individual members can enjoy the benefits of our Team Projects service for Premiere Pro and After Effects at no additional cost.

 

How does Team Projects benefit me?

Team Projects allows motion graphics artists and editors to collaborate on the same Premiere Pro and After Effects projects while working from home. For detailed information and FAQ, read this blog post: https://theblog.adobe.com/adobe-offers-team-projects-to-premiere-pro-and-after-effects-users-with-a-creative-cloud-individual-license/

 

This work at home period also provides us with an opportunity to upskill ourselves. We can utilize this time to learn After Effects and other tools. For new and existing users, this can be a very productive time to go through the After Effects user guide and video tutorials.

After Effects user guide: https://helpx.adobe.com/after-effects/user-guide.html

After Effects video tutorials: https://helpx.adobe.com/after-effects/tutorials.html

 

RameezKhan_0-1588171033273.png

 

More resources for collaboration and security:

Adobe Pilots Certification Program for Video and Audio System Integrators

Working Remotely? Adobe Can Help

Adobe Video Partners Support Collaboration for Teams Working Remotely

The Premiere Pro Workflow for Quibi

Productions in Premiere Pro

Hardware advice from a noted hardware expert, Bob Zelin

Improve security for remote use

 

If you know other tools or resources for motion graphics artists that have been made available at a discounted price or for free, share them in the comments below.

 

Thanks,
Rameez

Adobe Employee , Apr 07, 2020
Avoid Phishing: 3 Easy Ways to Identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 Easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to: phishing@adobe.com

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

Adobe Employee , Mar 20, 2020
FAQ: How to fix "Display Acceleration Disabled" in After Effects

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

Adobe Employee , Mar 12, 2020
Adobe Enables e-Learning for Schools Impacted by COVID-19

UPDATE (March 19)

 

Thanks for your patience. We've been busy processing your requests.

We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.

We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.

 

We really appreciate your patience, please bear with us as we work through all the requests.

-----------------------------------------

With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

Related communities
45,886 conversations
1,546 conversations
2,160 conversations
1,865 conversations