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Big problem with After Effects!

New Here ,
Nov 06, 2020

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Good afternoon! I need help from anyone. I already posted before but they didn't give me a solution. Attached capture. I'm desperate, I don't know what to do. I followed the steps but it was not solved. If I create a new composition or project from 0, the same thing happens. There is no way I can see the elements in the preview, I can see nothing, you see those strange letters. I have the latest version of after effects.
Please need help! Hopefully you can answer me.


I leave my PC data and a capture:

SO: Windows 10 Home 64 bits
CPU: AMD Phenom(tm) II X6 1090T (6 CPUs), 3.2GHz
GPU: AMD Radeon HD 7800, 2GB
RAM: 16G
Hard Disk: 2TB
DirectX: DirectX 12


Previous conversation:
https://community.adobe.com/t5/after-effects/what-does-this-mean-i-m-new-to-after-effects/td-p/11421...

Thanks!!! regards!

 

 

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Big problem with After Effects!

New Here ,
Nov 06, 2020

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Good afternoon! I need help from anyone. I already posted before but they didn't give me a solution. Attached capture. I'm desperate, I don't know what to do. I followed the steps but it was not solved. If I create a new composition or project from 0, the same thing happens. There is no way I can see the elements in the preview, I can see nothing, you see those strange letters. I have the latest version of after effects.
Please need help! Hopefully you can answer me.


I leave my PC data and a capture:

SO: Windows 10 Home 64 bits
CPU: AMD Phenom(tm) II X6 1090T (6 CPUs), 3.2GHz
GPU: AMD Radeon HD 7800, 2GB
RAM: 16G
Hard Disk: 2TB
DirectX: DirectX 12


Previous conversation:
https://community.adobe.com/t5/after-effects/what-does-this-mean-i-m-new-to-after-effects/td-p/11421...

Thanks!!! regards!

 

 

captura02.png

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Nov 06, 2020 0
Adobe Community Professional ,
Nov 06, 2020

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Let me move this to the After Effects forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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Nov 06, 2020 0
Adobe Community Professional ,
Nov 06, 2020

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Have you tried to create compositions with any other file? Maybe the problem is associated with your PNG image. What happens when you use a video file?

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Nov 06, 2020 0
New Here ,
Nov 10, 2020

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Thank you very much for answering. If it happens with any type of file. I have even tried to see files of finished compositions that others see well and it happens the same.
 

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Nov 10, 2020 0
Adobe Community Professional ,
Nov 10, 2020

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Try to update your graphics card driver to the latest version. Another thing you can try is to deactivate GPU acceleration to check if it is your graphics card what is cretaing this weird preview problem. To do so, go to File > Project Settings. Under the Video Rendering and Effects tab, select Software Mercury Only.

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