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Black screen just after running After Effects

New Here ,
Sep 04, 2020

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* I'm using Macbook Pro.

 

When I launch After Effects or Photoshop, the Black screen came out for 2~3 seconds.

error.png

 

I confirmed that this problem doesn't occur when I turn off 'automatic graphics switching' option (Mac system option)

스크린샷 2020-09-04 오후 8.44.23.png

 

So I'm sure that this problem occurs when the graphic card is being switched...

But strangely, this problem occurs only on Photoshop or After Effects

 

I'm curious that is this just an bug of Photoshop or After Effects, or is there any way to solve the problem...

 

Topics

Error or problem, Performance

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Black screen just after running After Effects

New Here ,
Sep 04, 2020

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* I'm using Macbook Pro.

 

When I launch After Effects or Photoshop, the Black screen came out for 2~3 seconds.

error.png

 

I confirmed that this problem doesn't occur when I turn off 'automatic graphics switching' option (Mac system option)

스크린샷 2020-09-04 오후 8.44.23.png

 

So I'm sure that this problem occurs when the graphic card is being switched...

But strangely, this problem occurs only on Photoshop or After Effects

 

I'm curious that is this just an bug of Photoshop or After Effects, or is there any way to solve the problem...

 

Topics

Error or problem, Performance

Views

26

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 04, 2020

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I would be surprised if you were not running Catalina. I have not updated yet because way too much of the software that I use is not yet fully compatible with Catalina. Apple gave warnings about potential problems because the new IOS is 100% incompatible with any 32-bit code. I'm going to give it at least another 6 months. 

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