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Black screen problem in AE !

Explorer ,
May 22, 2018

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I see this black screen when I try to import photos or videos and I tried to solve it but unfortunately, I didn't...

I'm just a beginner and it's my third day in AE I hope that I can find help here

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Black screen problem in AE !

Explorer ,
May 22, 2018

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I see this black screen when I try to import photos or videos and I tried to solve it but unfortunately, I didn't...

I'm just a beginner and it's my third day in AE I hope that I can find help here

A screenshot :

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May 22, 2018 0
Adobe Employee ,
Jun 21, 2018

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Hi shimaa taha,

Sorry for your issue!

Try this:
Go to File > Project Settings > Video Rendering and Effects > Use Mercury Software Only.

Let us know if that helps.

Rameez

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Jun 21, 2018 0
New Here ,
May 29, 2019

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Have the same problem

nothing works...

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May 29, 2019 0
Adobe Employee ,
May 29, 2019

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Hey paulw,

Try updating the graphics driver on your computer and see if that works.

-Rameez

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May 29, 2019 0
Adobe Community Professional ,
May 29, 2019

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is this issue general or only with this MP4 file? so if create a solid or shapes are you able to see anything?

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May 29, 2019 0
New Here ,
Jun 04, 2019

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Its a general problem with any file only in ae, if i open any video from previous ae projects on another softwear if works just fine.

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Jun 04, 2019 0
Adobe Community Professional ,
Jun 04, 2019

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Transcode the footage.

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Jun 04, 2019 0
New Here ,
Jul 18, 2020

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i have this issue right now and i cant seem to fix it. pls reply asap

 

 

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Jul 18, 2020 0
New Here ,
Jul 18, 2020

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i have this issue right now pls reply asap

 

 

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Jul 18, 2020 0
Adobe Employee ,
Jul 23, 2020

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Hi malak.samirrr,

 

Sorry to hear that. Could you share your system specifications (CPU, GPU, RAM, OS) and the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Also, are you using any third-party plug-in for After Effects? If so, what happens when you remove them? Does it help?

Let us know.

 

Thanks,

Nishu

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Jul 23, 2020 0