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BSOD when importing video

New Here ,
Jul 15, 2020

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Whenever I open After Effects and open any video, my screen goes blank and the BSOD's with the error "video_tdr_failure". I don't think it's a hardware problem because I can play video games and watch videos perfectly fine.

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Crash, Error or problem, Freeze or hang, Import and export

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BSOD when importing video

New Here ,
Jul 15, 2020

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Whenever I open After Effects and open any video, my screen goes blank and the BSOD's with the error "video_tdr_failure". I don't think it's a hardware problem because I can play video games and watch videos perfectly fine.

TOPICS
Crash, Error or problem, Freeze or hang, Import and export

Views

30

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Jul 15, 2020 0
Adobe Employee ,
Jul 16, 2020

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Hi cadeng,

 

Sorry for your issue.

GPU or its driver is one of the reasons for such issues. Which GPU do you have installed on your computer? As Peru Bob suggested, try to roll back or update the GPU driver.

Let us know how it goes.

 

Thanks,

Nishu

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Jul 16, 2020 0