Copy link to clipboard
Copied
Hi there,
I've got a project that I'm trying to open on Macos Catalina but the project won't open at all. I'm not even seeing the progression bar of loading. It just does nothing when i'm trying to open it.
I tried to open the project on Windows 10 using bootcamp and the project opens correctly.
I tried to create a new after effect project and import the project file but it imports the project without any composition.
Any help?
Thanks,
Dimitri
Copy link to clipboard
Copied
Hi Dimitri,
Thanks for reaching out. Would you mind sharing the following information so that we can troubleshoot the issue properly?
Is it happening with multiple projects? In which version of After Effect this project was created? Also, did you use any third-party plug-in in the project file?
Let us know, we're here to help.
Thanks,
Nishu
Copy link to clipboard
Copied
The problem is happening with 2 old projects of mine converted and saved according to the different Adobe CC incrementations. I use in these 2 projects many third party plugins.
Newly created projects work correctly.
Copy link to clipboard
Copied
Thanks for sharing the details. Could you share one of the projects with us so that we can test it at our end?
Thanks,
Nishu