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cc 2020 rendering freeze

New Here ,
Jun 02, 2020

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Hello, I am having a problem with rendering atm.. I am using a windows 10 and rendering was working perfectly fine. this morning when I tried to render a project it just freezed. The RAM always stops between 70-75% all I did was add mbl to my video. even tried it on one short clip and still couldn't render it. This usually causes my app to freeze where I can't stop rendering nor close the application. I have to fully restart my laptop to close the app. My project was about 28 seconds long. I have tried to clear the cache but I cannot find where it says "local disk"

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Crash, Error or problem, Freeze or hang, Import and export, Preview

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cc 2020 rendering freeze

New Here ,
Jun 02, 2020

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Hello, I am having a problem with rendering atm.. I am using a windows 10 and rendering was working perfectly fine. this morning when I tried to render a project it just freezed. The RAM always stops between 70-75% all I did was add mbl to my video. even tried it on one short clip and still couldn't render it. This usually causes my app to freeze where I can't stop rendering nor close the application. I have to fully restart my laptop to close the app. My project was about 28 seconds long. I have tried to clear the cache but I cannot find where it says "local disk"

Topics

Crash, Error or problem, Freeze or hang, Import and export, Preview

Views

391

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Jun 02, 2020 0
Adobe Community Professional ,
Jun 02, 2020

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as a quick solution try to export using adobe media encoder, then try to uninstall AE using CC cleaner and reinstalled it again 

 

-Oussk

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Jun 02, 2020 0
New Here ,
Jun 02, 2020

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thank you! I am going to try that now

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Jun 02, 2020 0
New Here ,
Jun 03, 2020

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the same problem happened again (it keeps stopping at 72%)😕

image.jpg

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Jun 03, 2020 0
Adobe Employee ,
Jun 17, 2020

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Hi pxnessur,

 

Sorry for your issue!

Can you provide more details about your computer configuration?

  • RAM
  • CPU
  • GPU
  • Free disk space


The freezing might not be related to the RAM usage. I think it stops at 75% because that's how much memory is allocated to After Effects under Preferences > Memory.

It could be related to MBL. Try rendering a video without applying MBL.

I'd also suggest not to force quit the app. If it goes into a "Not Responding" state, just leave it as it is. It simply means that After Effects is waiting to utilize computer resources. I'd recommend that you close all the other apps that are running in the background, especially Google Chrome.


Thanks,

Rameez

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Jun 17, 2020 0