Comp Preview Issues! in macOS [AE]

[Tarik.kh]

Just got a new 16" MacBook Pro, installed the latest Adobe Suite apps. All comp previews from files I've been working on my older laptop are showing up like this (see image) and I have no idea what to do. I've got deadlines and I need to be working on all these files asap but this issue is showing up with every file and comp, so not it's associated with a specific file or asset or link.

Title edited by Mod

[Rick Gerard]

Change display acceleration in the Project Panel

[Tarik.kh]

Appreciate the reply.

I changed the "Video Rendering and Effects" inside Project Settings from "Mercury GPU Acceleration (Metal)" to "Mercury Software Only).

[soundtankdrew]

Weird! I'm having the same issue, with the same machine. But that solution does nothing for me. Any other suggestions?

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

[Tarik.kh]

My specs are almost the same except for 2.3 GHz 8-Core Intel Core i9. The solution worked only once and now it's not working again. This is really frustrating.

[joshuam42122346]

I'm having the same issue on my MBP 16-inch. Does After Effects just not support the new laptops yet? Just not being able to use hardware rendering doesn't seem like a vialble solution long term.

[Tarik.kh]

I take it back, everything worked for one long session. Closed the app yesterday, opened it today and the issue is back again. Trying the Mercury GPU on and off did nothing.

@Rick_Gerard is there anything else we can try? Maybe with more detailed steps if you can? Thanks

[soundtankdrew]

Mine seemed to fix when I selected the default layout in the upper right hand corner.

[soundtankdrew]

Mine seemed to fix when I selected the default layout in the upper right hand corner. Not sure if that's long term, but it works each time.

[Tarik.kh]

I just noticed that too, seems like it's more of a bug /glitch than a CPU/GPU thing. This is so odd. I'm gald that I can at least go back to work! Thanks @soundtankdrew

[TheFlash12345]

I am having the same issue.  Standard, effect and paint workspace seem to be ok (I haven't tried any workflow in depth), but the others are not. 

MPB 16" 2019 

Model Name: MacBook Pro

  Model Identifier: MacBookPro16,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 64 GB

AMD Radeon Pro 5500M:

  Chipset Model: AMD Radeon Pro 5500M

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x16

  VRAM (Total): 8 GB

  Vendor: AMD (0x1002)

  Device ID: 0x7340

  Revision ID: 0x0040

  ROM Revision: 113-D3220E-190

  VBIOS Version: 113-D32206U1-019

  Option ROM Version: 113-D32206U1-019

  EFI Driver Version: 01.01.190

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal: Supported, feature set macOS GPUFamily2 v1

  Displays:

Color LCD:

  Display Type: Built-In Retina LCD

  Resolution: 3072 x 1920 Retina

  Framebuffer Depth: 24-Bit Color (ARGB8888)

  Main Display: Yes

  Mirror: Off

  Online: Yes

  Automatically Adjust Brightness: No

  Connection Type: Internal

[Shivangi_Gupta]

Hi all,

Thanks for your patience. Adobe After Effects has a patch update released which provide a fix for the preview issues on 16" MacBook Pro. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Let us know if you have any other questions.

Thanks,

Shivangi