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Comp window glitch in AE 2020

New Here ,
Nov 25, 2019

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Hi, Im having some issue with my comp window view since I updated After effects to version 17. Since then my comp window preview glitchs like this when previewd, any idea how to fix this?Screen Shot 2019-11-25 at 16.25.10.png

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Error or problem, Preview

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Comp window glitch in AE 2020

New Here ,
Nov 25, 2019

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Hi, Im having some issue with my comp window view since I updated After effects to version 17. Since then my comp window preview glitchs like this when previewd, any idea how to fix this?Screen Shot 2019-11-25 at 16.25.10.png

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Error or problem, Preview

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421

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Nov 25, 2019 0
Community Beginner ,
Nov 25, 2019

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I'm also having this same issue with my preview window in After Effects 17 on Catalina 10.15.1. No changes to preview settings (mercury rendering, resolution, etc, etc) have corrected it.

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Nov 25, 2019 0
Adobe Community Professional ,
Nov 25, 2019

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Can you please post your system specs? There's really no way to diagnose what's going on without knowing what hardware you're running on.
Have you tried disabling GPU rendering? (File > Project Settings > Video Rendering and Effects)
I see the other commenter is having the same issue and this hasn't made a difference, but it's a good first step in troubleshooting.

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Nov 25, 2019 0
Community Beginner ,
Nov 26, 2019

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Nov 26, 2019 1
Adobe Employee ,
Dec 11, 2019

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Hi there,

 

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

Let us know if you have any other questions.

 

Thanks,

Shivangi

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Dec 11, 2019 0
Community Beginner ,
May 22, 2020

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For me, I fixed it by going to File > Project Settings, and then under Video Rendering and Effects tab change GPU Acceleration to Mercury Software Only. It wont change immedietaly! You have to then exit the program and restart After Effects. Good luck!

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May 22, 2020 0