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Crash report on AE and unable to export on AMC

New Here ,
Jul 07, 2020

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Hello Everyone,

I've been experiencing an issue with my After Effects 2020. Whenever I open the program, I get a file on my desktop that reads "AfterFX_2020-07-07_214133_CISCO.crash" the following text appears on the report:

Process: AfterFX.exe [3540]
Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe
Product Version: 17.1.1.34
File Version: 17.1.1.34
Code Type: x64
Parent Process: dynamiclinkmanager.exe [3064]


Date/Time: 2020-07-07 21:47:44 Central America Standard Time
OS Version: 10.0.18362.900
Report ID: 1b524a25-3aa7-4601-a1bf-3c8c1a3ab2f3

 


Time Awake Since Boot: 527 seconds


Crashed thread: 0 [5872] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application-Specific Information:
C:\WINDOWS\SYSTEM32\igdrcl64.dll

...Plus a whole bunch of code.

 

NOW...

In the case of Media Encoder, I try to export and the operation suddenly stops giving me this error.

Encoding Time: 00:09:31
07/07/2020 01:55:11 PM: Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\Profile\Desktop\Final HD 30 fps.mp4
Writing file type: H264
Around timecode: 00:00:04:26 - 00:00:05:12
Rendering at offset: 4.867 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:09:42
07/07/2020 02:36:24 PM: Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\E:\DAGLIO\80's_VHS_Logo_Title_Intro_Pack\Intro 1_AME\Final HD 30 fps.mp4
Writing file type: H264
Around timecode: 00:00:04:26 - 00:00:05:12
Rendering at offset: 4.867 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

 

 

Does anyone know what I could do? Thank you very much in advance.

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Crash report on AE and unable to export on AMC

New Here ,
Jul 07, 2020

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Hello Everyone,

I've been experiencing an issue with my After Effects 2020. Whenever I open the program, I get a file on my desktop that reads "AfterFX_2020-07-07_214133_CISCO.crash" the following text appears on the report:

Process: AfterFX.exe [3540]
Path: C:\Program Files\Adobe\Adobe After Effects 2020\Support Files\AfterFX.exe
Product Version: 17.1.1.34
File Version: 17.1.1.34
Code Type: x64
Parent Process: dynamiclinkmanager.exe [3064]


Date/Time: 2020-07-07 21:47:44 Central America Standard Time
OS Version: 10.0.18362.900
Report ID: 1b524a25-3aa7-4601-a1bf-3c8c1a3ab2f3

 


Time Awake Since Boot: 527 seconds


Crashed thread: 0 [5872] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application-Specific Information:
C:\WINDOWS\SYSTEM32\igdrcl64.dll

...Plus a whole bunch of code.

 

NOW...

In the case of Media Encoder, I try to export and the operation suddenly stops giving me this error.

Encoding Time: 00:09:31
07/07/2020 01:55:11 PM: Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\C:\Users\Profile\Desktop\Final HD 30 fps.mp4
Writing file type: H264
Around timecode: 00:00:04:26 - 00:00:05:12
Rendering at offset: 4.867 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

------------------------------------------------------------
- Encoding Time: 00:09:42
07/07/2020 02:36:24 PM: Encoding Failed
------------------------------------------------------------
Export Error
Error compiling movie.

Render Error

Render returned error.

Writing with exporter: H.264
Writing to file: \\?\E:\DAGLIO\80's_VHS_Logo_Title_Intro_Pack\Intro 1_AME\Final HD 30 fps.mp4
Writing file type: H264
Around timecode: 00:00:04:26 - 00:00:05:12
Rendering at offset: 4.867 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

 

 

Does anyone know what I could do? Thank you very much in advance.

Topics

Crash, Error or problem, How to

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Most Valuable Participant ,
Jul 08, 2020

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Well, using hardware-accelerated functions with intel onboard graphics ain't gonna rock the world. You may need to disable this stuff and resort to software-only rendering. And since your memory offsets are kind of funky and your machine's name has "Cisco" in it I would even surmise that some sort of virtualisation/ remote desktop access is at play, too, and that won't help, either. You may need some time figuring this out as well.

 

Mylenium

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New Here ,
Jul 08, 2020

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* UPDATE *

With regard to the AMC exporting issue, I changed the renderer to "Mercury Playback Engine Software Only" and it allowed me to finally export. I will investigate the crash report and post an update later on.

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Zubell LATEST
New Here ,
Aug 02, 2020

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I have the exact same error in the crash report whenever I open up PR or AE. Please keep us updated if you find a fix.

 

 

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.


Application Specific Information:
C:\WINDOWS\SYSTEM32\igdrcl64.dll

 

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