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crashing after effects 2020 every time import psd files

New Here ,
Jan 04, 2020

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what shuld i do ?

 

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Crash, How to, Import and export

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crashing after effects 2020 every time import psd files

New Here ,
Jan 04, 2020

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what shuld i do ?

 

TOPICS
Crash, How to, Import and export

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1.1K

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Jan 04, 2020 0
Most Valuable Participant ,
Jan 04, 2020

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Impossibel to know. You have not provided even the most basic system info or any other details such as the nature of your PSD files.

 

Mylenium

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Jan 04, 2020 0
Adobe Community Professional ,
Jan 04, 2020

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Be sure that the .psd file is in RGB color mode.

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Jan 04, 2020 0
Adobe Employee ,
Jan 15, 2020

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Hi there,

 

Sorry for your issue. As experts mentioned, we would need your system specification details (CPU, GPU, RAM, OS) so that we can troubleshoot the After Effects crash issue. Also, are you having this issue with all the PSD files or a particular one?

Looking forward to your response.

 

Thanks,

Nishu

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Jan 15, 2020 0
New Here ,
Feb 05, 2020

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Hello

I moved to 2020 Adobe Softwares earlier, and I have experienced some issues. when I try to import a PSD file to after effects, it was crashed every PSD file not a large file and it has in RGB 8bit format.in additional I haven't this issue with all PSD files! but I can't know what is the reason. just I guess it's might be for photoshop groups.

My system performance is:
CPU: i7 4790K

GPU: Radeon R9-285
RAM: 16GB DDR3
SSD: 120GB
HDD: 11.5TB

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Feb 05, 2020 0
New Here ,
May 11, 2020

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I have been having this issue. I have determined that shape layers are casusing the crash. If I remove them the import works. Hopefully they fix this soon. 

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May 11, 2020 0