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Cursor to Hourgalss glitch in CC2020

New Here ,
Jun 11, 2020

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Im using CC2020 on Windows 10 and my cursor changes to and hourglass every second.  It isn't just cosmetic as it effects my performance of the app.

(This doesn't occur in CC2019 but i need to use the lastest version unfortunately.)

 

I saw an old post that recommended loggin in and out of creative cloud but that hasn't helped.

 

thanks in advance,

 

Simon Bronson

I solved it myself, there was a discontinued plugin that was causing the issue, thanks for following up!

 

cheers,

Simon

 

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Error or problem, Performance

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Cursor to Hourgalss glitch in CC2020

New Here ,
Jun 11, 2020

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Im using CC2020 on Windows 10 and my cursor changes to and hourglass every second.  It isn't just cosmetic as it effects my performance of the app.

(This doesn't occur in CC2019 but i need to use the lastest version unfortunately.)

 

I saw an old post that recommended loggin in and out of creative cloud but that hasn't helped.

 

thanks in advance,

 

Simon Bronson

I solved it myself, there was a discontinued plugin that was causing the issue, thanks for following up!

 

cheers,

Simon

 

TOPICS
Error or problem, Performance

Views

119

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Jun 11, 2020 0
Adobe Employee ,
Jun 12, 2020

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Hi Simon,

 

Sorry for your issue with After Effects. We'd love to help you out.

Is it happening while working on a particular project or all of them? What're your system specifications (CPU, GPU, RAM, OS)? Also, try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.

 

Thanks,

Nishu

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Jun 12, 2020 0
New Here ,
Jun 15, 2020

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I solved it myself, there was a discontinued plugin that was causing the issue, thanks for following up!

 

cheers,

Simon

 

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Jun 15, 2020 1