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Display Acceleration Disabled 2020

New Here ,
Mar 06, 2020 Mar 06, 2020

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I recently have Display acceleration disable issue after the new update(17.0.4) and it's really frustrating! However I revert to older versions but I still have the same problem. Also sometimes Premiere and Encoder have "Premiere Pro could not find any capable video play modules" error and crash. Also composition window moves to the corner of the screen and doesn't let me to see the playback.

 

Right now my Mercury GPU Acceleration is not working. I have a new MacPro with AMD pro Vega II. Is there anyway to fix this?

 

By the way eveything was fine a week ago!

 

Screen Shot 2020-03-04 at 4.15.47 PM.pngScreen Shot 2020-03-04 at 4.15.09 PM.pngScreen Shot 2020-03-04 at 4.13.10 PM.png

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

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Hi Ehssan,

 

Thanks for reaching out.

Please try the steps mentioned in the following article: https://community.adobe.com/t5/after-effects/faq-how-to-fix-quot-display-acceleration-disabled-quot-...

Let us know if it helps.

 

Thanks,

Nishu

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

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Hi Ehssan,

 

Did you try the suggestion? Did it help?

If not, please check if you have Promise utility installed on your computer and what happens if you remove it.

Let us know

 

Thanks,

Nishu

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