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Effect effect 2020 not responding

Community Beginner ,
Jul 08, 2020

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Hello, just a little help here.. 

Each time I open up After Effect 2020 it comes up with the screenshot below and crashes. I have tried uninstalling it, refreshing it and tried solving the issue through youtube guidance but nothing realable seems to come up. What should I do?

 

-Many thanks 

 

Screenshot 2020-07-08 at 12.27.04.png

System info:

Mac0S Catalina

10.15.5 (19F101)

 

Thanks for getting back. How do you open After Effects - by double-clicking a project file or clicking on its icon? Please try the following steps:

  1. Reset the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1
  2. Open After Effects by clicking its icon and see if After Effects works.
  3. If it works, create a new project and import your existing project in it.

Let us know how it goes.

 

Thanks,

Nishu

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Effect effect 2020 not responding

Community Beginner ,
Jul 08, 2020

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Hello, just a little help here.. 

Each time I open up After Effect 2020 it comes up with the screenshot below and crashes. I have tried uninstalling it, refreshing it and tried solving the issue through youtube guidance but nothing realable seems to come up. What should I do?

 

-Many thanks 

 

Screenshot 2020-07-08 at 12.27.04.png

System info:

Mac0S Catalina

10.15.5 (19F101)

 

Thanks for getting back. How do you open After Effects - by double-clicking a project file or clicking on its icon? Please try the following steps:

  1. Reset the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1
  2. Open After Effects by clicking its icon and see if After Effects works.
  3. If it works, create a new project and import your existing project in it.

Let us know how it goes.

 

Thanks,

Nishu

TOPICS
Error or problem, How to

Views

197

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Jul 08, 2020 0
Adobe Employee ,
Jul 08, 2020

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Hi Mazzie,

 

Sorry for your issue. I see that After Effects is crashing when you try to launch it.

Does it crash every time you launch it or when you try to open a project? Also, does it show any crash report? If so, please share.

Looking forward to your response.

 

Thanks,

Nishu

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Jul 08, 2020 1
Community Beginner ,
Jul 14, 2020

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Hi Nishu,

Aplogies for the late response. I updated my Mac, restarted my computer and it started working however today it has return to the same erorr. 

It is crashing each time I lanuch the software. and occasionally when i open a project it crashes immediately. 

And yes a crash reports appear everytime..

(Shown below) 

Screenshot 2020-07-14 at 10.35.13.png

Screenshot 2020-07-15 at 00.08.46.png

  

Screenshot 2020-07-08 at 12.27.04.png

Many thanks 

-Mazzie

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Jul 14, 2020 0
Adobe Employee ,
Jul 15, 2020

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Thanks for getting back. How do you open After Effects - by double-clicking a project file or clicking on its icon? Please try the following steps:

  1. Reset the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...
  2. Open After Effects by clicking its icon and see if After Effects works.
  3. If it works, create a new project and import your existing project in it.

Let us know how it goes.

 

Thanks,

Nishu

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Jul 15, 2020 1
Mazzie LATEST
Community Beginner ,
Jul 16, 2020

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Done it and the software seems be running smoothly.

Thank you very much Nishu!

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Jul 16, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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Try uninstalling with Creative Cloud Cleaner Tool.

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Jul 09, 2020 1