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Element 3d scene setup not opening

New Here ,
May 13, 2020

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So i had element 3d on my pc for about a month and it was working, and then one time i opened it and when i opened scene setup nothing appeared and i had to press f4 to access after effects again. Can anyone help?

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Element 3d scene setup not opening

New Here ,
May 13, 2020

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So i had element 3d on my pc for about a month and it was working, and then one time i opened it and when i opened scene setup nothing appeared and i had to press f4 to access after effects again. Can anyone help?

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730

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May 13, 2020 0
Adobe Community Professional ,
May 13, 2020

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Would you clear all the cache in Element 3D? You go into the "Scene Setup," click File, Preferences, and then clear those 2 cache buttons.

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May 13, 2020 0
New Here ,
Sep 16, 2020

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the whole of scene setup wont open in the first place so i cant access File Preferences

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Sep 16, 2020 0
Most Valuable Participant ,
May 14, 2020

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Simply reinstall the plug-in and clear out the E3D cache in your user documents folder.

 

Mylenium

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May 14, 2020 1
New Here ,
Sep 16, 2020

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Already tried it and the same issue occurs

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Sep 16, 2020 0
Eyal5FDB LATEST
New Here ,
Nov 12, 2020

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go to the folder below that's in bold and delete any files that have the number "2" in its name.
C:/ProgramData/VideoCopilot

C:/ProgramData is an hidden folder so you might need to type it in the Windows
Explorer address bar.

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Nov 12, 2020 0