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Empty Composition Window in After Effects... Just Grey with Open Options

Explorer ,
Feb 02, 2018

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Whenever I open any After Effects project, I get a grey blank screen in my composition preview window. All I see are the two options to create a new comp, or new composition from footage. Occasionally, if I reset my preferences to default by launching After Effects and holding down CTRL + ALT + SHIFT, it will resolve the problem, however, it may take a couple tries. Resetting the workspace does not work, creating a new workspace does not work, and creating new comps makes no difference. Zooming in to fit the screen to 100% does not work either. So for now, I am just forced to constantly try and restart my AE in different ways through a project file, through administrator, or through resetting preferences and hopefully one of them will work to display my composition.

While this is a work around it takes time and shouldn't be happening to begin with. Any idea what the solution is here? Seems like the 2018 releases of Adobe are pretty glitchy. Premiere Pro is also giving off a weird glitch where if you import certain files within certain bins, your timelines freezes up, and won't respond, but Windows will, and you have to click on a menu item on top of the program to make it work. But that's a whole other issue for a whole other forum post.

Here's a screenshot of what I see in After Effects:

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Empty Composition Window in After Effects... Just Grey with Open Options

Explorer ,
Feb 02, 2018

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Whenever I open any After Effects project, I get a grey blank screen in my composition preview window. All I see are the two options to create a new comp, or new composition from footage. Occasionally, if I reset my preferences to default by launching After Effects and holding down CTRL + ALT + SHIFT, it will resolve the problem, however, it may take a couple tries. Resetting the workspace does not work, creating a new workspace does not work, and creating new comps makes no difference. Zooming in to fit the screen to 100% does not work either. So for now, I am just forced to constantly try and restart my AE in different ways through a project file, through administrator, or through resetting preferences and hopefully one of them will work to display my composition.

While this is a work around it takes time and shouldn't be happening to begin with. Any idea what the solution is here? Seems like the 2018 releases of Adobe are pretty glitchy. Premiere Pro is also giving off a weird glitch where if you import certain files within certain bins, your timelines freezes up, and won't respond, but Windows will, and you have to click on a menu item on top of the program to make it work. But that's a whole other issue for a whole other forum post.

Here's a screenshot of what I see in After Effects:

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Feb 02, 2018 0
Explorer ,
Feb 04, 2018

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No one knows? Guess this truly is a massive glitch/bug on Adobe's part. I'll be reverting back to the old version then 😕 ...

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Feb 04, 2018 0
Adobe Employee ,
Feb 12, 2018

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Sorry for this frustration, GSmaniamsmart. Kindly contact our agents so that they can assist you with this issue: FAQ: How do I contact Adobe Support?

Thanks,
Kevin

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Feb 12, 2018 0
Community Beginner ,
Jun 22, 2020

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 I had this issue with Ae and Pr, it was solved by resetting windows and installing a clean after effects and premiere

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Jun 22, 2020 0
Adobe Community Professional ,
Feb 04, 2018

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I cannot reproduce your problem on any of the Mac (4 of them) or Windows machines I am working on almost every day. I suggest looking at GPU drivers, trying a clean install, or looking for 3rd party software that may be causing conflicts with your particular system. No comp panel, even if you close it and then re-open it, is not a common bug and without system and os details down to the last decimal point I have no solution that I know will work.

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Feb 04, 2018 2
Community Beginner ,
Dec 10, 2018

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I just underwent this glitch. Empty Disk Cache, quit the project and start again. This seems to clear up a lot of glitches. And there are a lot of glitches. That cleared it up for me.

Screen Shot 2018-12-10 at 3.02.23 PM.png

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Dec 10, 2018 0
Community Beginner ,
Jun 21, 2020

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I have the same isuue, tried everything on the community and the internet, nothing worked

this is really frustrating.

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Jun 21, 2020 0
t_moussa LATEST
Community Beginner ,
Jun 22, 2020

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I had this issue with Ae and Pr, it was solved by resetting windows and installing a clean after effects and premiere

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Jun 22, 2020 1