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Erro empty screen window After Effect

New Here ,
Mar 23, 2020

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I have the following problem using The After Effect.
The modal of the "start" screen and any extension window modal, the window appears with everything black, empty, without the settings.

What could be causing this and how to fix it?

Thanks

 

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Error or problem

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Erro empty screen window After Effect

New Here ,
Mar 23, 2020

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I have the following problem using The After Effect.
The modal of the "start" screen and any extension window modal, the window appears with everything black, empty, without the settings.

What could be causing this and how to fix it?

Thanks

 

Topics

Error or problem

Views

24

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 23, 2020 0
Adobe Employee ,
Mar 24, 2020

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Hi there,

 

Welcome to the community and sorry for your issue. What is the exact version of After Effects are you using? https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

You can try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know if it helps.

 

Thanks,

Nishu

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