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ERROR: Could not read from source. Please check the settings and try again.

Community Beginner ,
Jan 31, 2018

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Hello,

I get this error message everytime I try to import video footage or save the file. However, I can import images and other kind of footage.

Do you know what's going on?

Thank you!

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ERROR: Could not read from source. Please check the settings and try again.

Community Beginner ,
Jan 31, 2018

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Hello,

I get this error message everytime I try to import video footage or save the file. However, I can import images and other kind of footage.

Do you know what's going on?

Thank you!

Views

6.4K

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Jan 31, 2018 0
Adobe Employee ,
Feb 08, 2018

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Hi Arkliaiyralabaiprotingi,

Sorry for the issue. It may be an unsupported format. Which camera is the footage from? Let us know.

Thanks,
Kevin

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Feb 08, 2018 0
New Here ,
May 10, 2018

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i have the same question is Gif supported

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May 10, 2018 0
New Here ,
Mar 24, 2020

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Im getting the same error. in 2020 from a video downloaded from youtube in its high cuality, it downloaded im mp4, didnt work, converted to another mp4 with movavi converter and in mov, and non of those worked really strange. Frist time this happens.

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Mar 24, 2020 1
New Here ,
Apr 17, 2020

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same here.. did you figure it out?

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Apr 17, 2020 0
Adobe Employee ,
Mar 24, 2020

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Hi Arkliaiyralabaiprotingi,

This is a known issue with After Effects 17.0.5. Please refer to the post linked below for the most up-to-date information:

Unable to import H.264/H.265 files after updating to After Effects 17.0.5 

The team is currently investigating to find the root cause of this issue. If possible, please follow the instructions in the above post and submit your system specs to help us find what is causing this problem.

 

Thanks very much,

- John, After Effects Quality Engineering

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Mar 24, 2020 1
Adobe Employee ,
Apr 17, 2020

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Hi All,

 

Please update After Effects to version 17.0.6 and re-attempt the import of footage files which were failing in 17.0.5. If this fixes the issue, please let us know.

 

Thanks very much,

- John, After Effects Engineering

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Apr 17, 2020 0
lialim LATEST
New Here ,
May 12, 2020

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Hello I have upgraded to version 17.0.6.  I still get the error message.  Please advice.  thanks.  Lia

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May 12, 2020 0