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Error message to open: Assert Failed in files

New Here ,
Nov 03, 2020

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Hello,

 

I'm having an issues to open project. When I tried several projects I had this message pop up and I'm not able to open.. Is anyone know why I get this message??...

 

Screenshot 2020-11-02 at 4.08.21 pm.png

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Error message to open: Assert Failed in files

New Here ,
Nov 03, 2020

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Hello,

 

I'm having an issues to open project. When I tried several projects I had this message pop up and I'm not able to open.. Is anyone know why I get this message??...

 

Screenshot 2020-11-02 at 4.08.21 pm.png

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Error or problem

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70

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Nov 03, 2020 0
Adobe Employee ,
Nov 03, 2020

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Hi borhaml40842417,

 

Sorry to hear about this!

Do you have any third-party plugins for After Effects?

Thanks,

Rameez

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Nov 03, 2020 0
New Here ,
Nov 04, 2020

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Hi Rameez,

 

Thanks for replying back so quickly 🙂

 

Yes I have a pretty much a lot of effects on my machine. Do you think some effects cause problems? Also I realised that that project was made in 2015. It could be the old version, I have 2019/2020 after effects. Do you think this also causes problems? 

Screenshot 2020-11-04 at 1.14.40 pm.png

 

Thanks again,

Borham 

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Nov 04, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi Borham,

 

Yes, third-party plugins could cause this problem too. Remove the plugins temporarily and see if that fixes the problem. Does the project open in After Effects 2019?

 

Thanks,

Rameez

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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Hi Rameez,

 

I'm using the 2019 and 2020 version but I still can't open both.. Do you know normally which plugins cause problems? As you can see my company bought a lot of effects so It's difficult to remove all plugins and try to find which one got issues. 

 

Thanks again for your help!

Borhm

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Nov 09, 2020 0
Adobe Employee ,
Nov 20, 2020

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Hey Borhm,

 

Sorry for my delayed response!

I'm not asking you to delete the plugins permanently. You can disable them temporarily and enable them in groups. After finding the problematic group, you can then dig deeper to find out the exact plugin from that group that stops the projects from opening.

To remove the plugins temporarily, navigate to Applications > Adobe After Effects 2019 or 2020 > Plug-ins and move all the plugin folders to your desktop. Then start putting groups of folders back to the Plug-ins directory until you get the error. Please note that some of the plugins are also stored in a common MediaCore folder at this location: /Library/Application Support/Adobe/Common/Plug-ins/7.0

 

If you don't want to get into the hassle of doing it yourself, I'd recommend that you contact 1:1 support and a chat agent can do it for you.

 

Hope this helps.

Rameez

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Nov 20, 2020 0