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FAQ: Dynamic link between After Effects and Adobe Media Encoder doesn't work. Next steps?

Adobe Employee ,
Feb 03, 2020

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While rendering your After Effects project via Adobe Media Encoder, sometimes you might run into an issue where Adobe Media Encoder opens but the composition isn't added to the queue. Follow the troubleshooting steps given in this article to solve the problem: https://adobe.ly/2VenHZr

If the steps given in the article don't help you, we need to collect dynamic link logs from your computer and share them with the After Effects team. Please follow these steps on your computer and share the log files with any Adobe staffer in the community.

 

  1. In After Effects, choose Help > Enable Logging
  2. Restart After Effects and open your project that exhibits the problem
  3. Send your composition to Adobe Media Encoder
  4. After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects
  5. Upload all the files that are saved in the "Logs" folder to Adobe Creative Cloud and share the URL with us. Instructions here: https://helpx.adobe.com/in/creative-cloud/help/share.html. Feel free to use any other file sharing service if you want.

 

NOTE: Sharing the logs with the After Effects team doesn't assure an immediate fix. In some cases, you may get an immediate resolution while in others, it will help the After Effects team to get to the root of the problem and drive product enhancements.

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FAQ: Dynamic link between After Effects and Adobe Media Encoder doesn't work. Next steps?

Adobe Employee ,
Feb 03, 2020

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While rendering your After Effects project via Adobe Media Encoder, sometimes you might run into an issue where Adobe Media Encoder opens but the composition isn't added to the queue. Follow the troubleshooting steps given in this article to solve the problem: https://adobe.ly/2VenHZr

If the steps given in the article don't help you, we need to collect dynamic link logs from your computer and share them with the After Effects team. Please follow these steps on your computer and share the log files with any Adobe staffer in the community.

 

  1. In After Effects, choose Help > Enable Logging
  2. Restart After Effects and open your project that exhibits the problem
  3. Send your composition to Adobe Media Encoder
  4. After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects
  5. Upload all the files that are saved in the "Logs" folder to Adobe Creative Cloud and share the URL with us. Instructions here: https://helpx.adobe.com/in/creative-cloud/help/share.html. Feel free to use any other file sharing service if you want.

 

NOTE: Sharing the logs with the After Effects team doesn't assure an immediate fix. In some cases, you may get an immediate resolution while in others, it will help the After Effects team to get to the root of the problem and drive product enhancements.

Topics

Dynamic link, FAQ

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6.3K

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Enthusiast ,
Feb 11, 2020

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I've also seen instances with this as well as AE where they won't start/load.  In many cases, a CTRL/AL/DEL, task manager and you will see an instance still runnning.  Close that down and it fires right up when you try again.

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Adobe Employee ,
Feb 26, 2020

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Thanks for sharing, kirkeric

 

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New Here ,
Feb 13, 2020

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I followed your instructions and here is the log file:

https://adobe.ly/2uL2hIJ

Thanks for your help, surely hoping this can get fixed!

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Adobe Employee ,
Feb 26, 2020

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Thanks for sharing the log file, CirodiMedici1979.

I've attached your log to the bug that we're tracking internally.

 

 

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Participant ,
Feb 17, 2020

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Hi,

We are trying to render After effects composition with some specific presets using Media Encoder by using BridgeTalk to pass the composition to AME. When calling the addDLToBatch function we are getting Bad digit in number error.

We think its due to the dynamicLinkGUID we are passing to AME.

function CreateBridgeTalkMessage() { 
var bt = new BridgeTalk(); 
bt.target = "ame"; 
var GUID=app.project.items[2].dynamicLinkGUID;
var myScript = "addToQueue = " + addToQueue.toSource() + "\r"; 
myScript += "addToQueue("+GUID+");"; 
bt.body = myScript; 

bt.onResult = function(resObj) {

}
bt.onError = function(msg) { 
alert("error");
}
bt.send(100); 
}

function addToQueue(guid) { 
var fe=app.getFrontend();
fe.addDLToBatch("test.aep","AVI","custom.epr",guid,"new.avi");
}

Can you please give your suggestions on this problem.

 

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Community Beginner ,
Feb 17, 2020

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Hi, I'm on a MAC and this set of instructions isn't working for me. I have been having the same problem with After Effects 2019 and 2020; updated Media Encoder as well. Nothing works, this is a real problem please help!!!

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Adobe Employee ,
Feb 26, 2020

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Hi juliahinez,

 

I will be happy to help you with this. When you say the instructions don't work for you, do you mean to say that the log isn't generated?

 

Thanks,

Rameez

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Explorer ,
Feb 27, 2020

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I've just started exporting from the render queue and then using Handbrake to convert to MP4

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