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Files are all gone after Creative Cloud Update

New Here ,
Jul 10, 2020

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After the Creative Cloud update I cannot locate any of my files I've made in AE. 
I can't find the finished videos nor project files.  

I've seen similar older problems on the forum but I cannot find a solution. 

I've tried 

- logging in and out

- opening any folder with "Creative Cloud" in it to see if it has my files 

 

Please let me know what I can do to get my files back. Thank you. 

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Files are all gone after Creative Cloud Update

New Here ,
Jul 10, 2020

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After the Creative Cloud update I cannot locate any of my files I've made in AE. 
I can't find the finished videos nor project files.  

I've seen similar older problems on the forum but I cannot find a solution. 

I've tried 

- logging in and out

- opening any folder with "Creative Cloud" in it to see if it has my files 

 

Please let me know what I can do to get my files back. Thank you. 

TOPICS
Error or problem

Views

36

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 10, 2020 0
Most Valuable Participant ,
Jul 11, 2020

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Without any info about your system or where you actually saved them we can't tell you much.

 

Mylenium

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Jul 11, 2020 0
Adobe Community Professional ,
Jul 11, 2020

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I am guessing that you saved all of your files in the Tutorials folder that is installed when you launch AE, If you opened the Learn workspace, saved some files, then started a new project and saved it in the same location the file will disappear when AE is updated. If you set up a normal workflow and save your projects in a folder you create on your hard drive you will have no problems. 

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Jul 11, 2020 0