Highlighted

Footage freezes in composition panel/window

Explorer ,
Dec 04, 2018

Copy link to clipboard

Copied

Hi!

I'm getting slightly frustrated due to clips freezing in the composition panel/monitor/window. I'll open the project and it will play back fine, then after some time the footage will randomly freeze and leave me with a still. I can scrub through the timeline but nothing will move in the composition panel.

I'm working with ProRes 422 clips.

I've tried different playback resolutions, adaptive resolution, clearing cache, different format clips. Nothing seems to work unfortunately.

Anyone have an idea what could be causing this?

Edit: So it just froze again, this time adding a lovely 'purple vertical flip' effect, short after which After Effects crashed

Screenshot 2018-12-04 at 12.54.09.png

Thanks!

Ok so I think the problem is fixed now. After having a long call / screen share session with an employee from Adobe I ended up downgrading to After Effects 2018. This seems to have solved the freezing and crashes.

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Footage freezes in composition panel/window

Explorer ,
Dec 04, 2018

Copy link to clipboard

Copied

Hi!

I'm getting slightly frustrated due to clips freezing in the composition panel/monitor/window. I'll open the project and it will play back fine, then after some time the footage will randomly freeze and leave me with a still. I can scrub through the timeline but nothing will move in the composition panel.

I'm working with ProRes 422 clips.

I've tried different playback resolutions, adaptive resolution, clearing cache, different format clips. Nothing seems to work unfortunately.

Anyone have an idea what could be causing this?

Edit: So it just froze again, this time adding a lovely 'purple vertical flip' effect, short after which After Effects crashed

Screenshot 2018-12-04 at 12.54.09.png

Thanks!

Ok so I think the problem is fixed now. After having a long call / screen share session with an employee from Adobe I ended up downgrading to After Effects 2018. This seems to have solved the freezing and crashes.

Views

1.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

Copy link to clipboard

Copied

Check this thread fro similare issue, Purple and Green Videos

almost it's a GPU issue and you need to update your Graphic card also try to stop your GPU accelerator go to

File > Project settings > General & change the video renderer to 'MPE Software Only'

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 04, 2018 0
Explorer ,
Dec 05, 2018

Copy link to clipboard

Copied

The purple screen is completely new though, usually it just freezes the clip. I have the project set to MPE Software Only but that also doesn't seem to improve the situation.

I am working on a 2018 Mac mini. I don't believe you can manually update the GPU.. it updates with the OS.

Thanks for the help!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 05, 2018 0
Explorer ,
Dec 18, 2018

Copy link to clipboard

Copied

I'm still having issues. It is however only with the specific project I mentioned. I haven't had any issues with other projects I've been working on in the meantime.. How could I possibly clean up the file 'make' it corrupt free?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 18, 2018 0
Adobe Community Professional ,
Dec 18, 2018

Copy link to clipboard

Copied

try to remove the corrupt footage you use. and if it's necessary to use this footage try to convert it to dome different codec like apple ProRez

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 18, 2018 0
Explorer ,
Dec 19, 2018

Copy link to clipboard

Copied

I tried re-rendering the clips in AME to different formats. They all end up glitching and freezing in the composition panel unfortunately. The original files are Apple ProRes. I just reinstalled the entire OS and reinstalled After Effects. No luck..

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 19, 2018 0
Explorer ,
Dec 21, 2018

Copy link to clipboard

Copied

Ok so I think the problem is fixed now. After having a long call / screen share session with an employee from Adobe I ended up downgrading to After Effects 2018. This seems to have solved the freezing and crashes.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 21, 2018 0
Adobe Community Professional ,
Dec 21, 2018

Copy link to clipboard

Copied

So it look like it's a CC2019 bug!!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 21, 2018 0
Explorer ,
Dec 21, 2018

Copy link to clipboard

Copied

Yes it seems like it

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 21, 2018 0
Community Beginner ,
Aug 06, 2020

Copy link to clipboard

Copied

Nice solution. Why even upgrade to begin with?
I´m getting really sick and tired of the time that I'm loosing with each malfunctioning upgrade.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 06, 2020 0