From technical issue to bigger technical issue and security threat.

[#1]

Has anyone else had issues with customer service not solving their issue but making it worse and using their permissions to toy around and make things unnecessarily personal? I've never purchased a product then immediately been concerned with safety and better alternatives. 

[#2]

Has anyone else had issues with customer service not solving their issue but making it worse and using their permissions to toy around and make things unnecessarily personal? I've never purchased a product then immediately been concerned with safety and better alternatives. 

[#3]

Hi, aaronhelton.

I'm really sorry to hear about your experience!

Would you be able to share the case number with me so that I can check the details and escalate it? Any info that you can provide on the case would be very helpful.

Thanks,
Rameez

Community Manager, After Effects