• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Green Horizontal lines across in After affects

New Here ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

 

How to solve the above issue? 

 

[Moderator: Moved to the After Effects forum]

 

Views

629

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 11, 2020 Jun 11, 2020

Copy link to clipboard

Copied

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

Copy link to clipboard

Copied

Hi Suvarnarathna.Y,

 

Thanks for reaching out.

Downgrading the Intel GPU driver helped to fix this issue for other users. I'd recommend you try that.

Let us know how it goes for you.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 31, 2020 Aug 31, 2020

Copy link to clipboard

Copied

Why would I need to downgrade?

It was working GREAT!

I finished a little animation that I plan to put together with others in Premier Pro.

Then, Adobe declared that it was time for an update. So I said, "Okay." 
Must have been a mistake. 

Now the preview & assembly section of the screen is filled with CrAzY, horizontal, green lines.

I WANT THE UPDATED PROGRAM — UPDATED!
NISHU! Please fix it.

Thank you.

 

AfterEffects.JPG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 01, 2020 Sep 01, 2020

Copy link to clipboard

Copied

Hi AdrienneMASmith ,

 

This is an issue with the Intel GPU driver. When this issue started happening, there was no updated version available so downgrading was the only option. Intel has fixed this issue in the new version that's available on Intel's website. Here's how you can install: https://www.intel.in/content/www/in/en/support/articles/000005629/graphics.html

Let us know how it goes.

 

Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 01, 2020 Sep 01, 2020

Copy link to clipboard

Copied

LATEST

Well. No.

But I have been poking at this for about 4 hours.

Tomorrow I think I will call HP directly.

Their update was almost simultaneous with Adobe's.

 

This looks like a HUGE collision with the industries.

 

This was for a cute donkey & flag & trooper ad. Time is tight.

 I feel exasperated.

😤🙁🤨

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines