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Green Lines across the AE Preview Screen?

New Here ,
Jul 27, 2020

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I've recently updated After Effects and moved from an enterprise account to a personal account, when I opened After Effects the preview screen was covered with green lines. I've tried the various suggested solutions from other forum posts about the same issue but nothing has worked so far. My graphics drivers are fully updated and the program has worked fine previously.

 

Does anyone have any advice?

 

ExampleAfterEffects.png

Hi willbrown202,

 

Sorry for the issue with After Effects.

The latest version of the Intel GPU driver seems to be causing this issue. Try installing a previous version or beta version of the upcoming Intel GPU driver and see if it brings any change: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

Let us know how it goes.

 

Thanks,

Nishu

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Green Lines across the AE Preview Screen?

New Here ,
Jul 27, 2020

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I've recently updated After Effects and moved from an enterprise account to a personal account, when I opened After Effects the preview screen was covered with green lines. I've tried the various suggested solutions from other forum posts about the same issue but nothing has worked so far. My graphics drivers are fully updated and the program has worked fine previously.

 

Does anyone have any advice?

 

ExampleAfterEffects.png

Hi willbrown202,

 

Sorry for the issue with After Effects.

The latest version of the Intel GPU driver seems to be causing this issue. Try installing a previous version or beta version of the upcoming Intel GPU driver and see if it brings any change: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

Let us know how it goes.

 

Thanks,

Nishu

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Error or problem

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Jul 27, 2020 0
Adobe Community Professional ,
Jul 27, 2020

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This looks like a GPU driver issue. There have been reports of the latest Nvidia Studio drivers actually causing issues. The solution is to try the Game Ready driver or to roll back a version. What GPU do you have and what driver are you on?

[Please use the "Reply" button under the FIRST POST to ensure replies sort properly.]

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Jul 27, 2020 0
New Here ,
Jul 28, 2020

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Hi. I have an Intel(R) UHD Graphics 620, running a driver of the same name (Version 27.20.100.8280).

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Jul 28, 2020 0
Adobe Employee ,
Jul 28, 2020

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Hi willbrown202,

 

Sorry for the issue with After Effects.

The latest version of the Intel GPU driver seems to be causing this issue. Try installing a previous version or beta version of the upcoming Intel GPU driver and see if it brings any change: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

Let us know how it goes.

 

Thanks,

Nishu

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Jul 28, 2020 0
New Here ,
Jul 28, 2020

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This worked perfectly, thank you! 

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Jul 28, 2020 0