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New Here ,
Jul 08, 2020

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Hello  Please Can anyone help, Anytime  open a video that is in 4k resolution or higher the video the video changes into the picture below please can any onerecommend what to do to retun it to normal

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Error or problem, Freeze or hang, How to, Preview

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green lines Preview

New Here ,
Jul 08, 2020

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Hello  Please Can anyone help, Anytime  open a video that is in 4k resolution or higher the video the video changes into the picture below please can any onerecommend what to do to retun it to normal

Screenshot (8).png

TOPICS
Error or problem, Freeze or hang, How to, Preview

Views

33

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Issues like this are almost always related to video card drivers. Confirm your drivers are up to date! If you just updated and this problem appeared afterward, try rolling back to the previous version.

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