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HELP, Cant find preview window in adobe After Effects after creating a new composition

New Here ,
May 23, 2020

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Hi,

I have just purchased After Effect 2020 ver. and once i start a new project and create a new compositon i can find the preview window. i checked the blue eye in preview panel , i cleans my cache and also tried 

Edit>Purge>All Memory. but none of this worked. I cant understand the issue.

 

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HELP, Cant find preview window in adobe After Effects after creating a new composition

New Here ,
May 23, 2020

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Hi,

I have just purchased After Effect 2020 ver. and once i start a new project and create a new compositon i can find the preview window. i checked the blue eye in preview panel , i cleans my cache and also tried 

Edit>Purge>All Memory. but none of this worked. I cant understand the issue.

 

TOPICS
Error or problem

Views

600

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May 23, 2020 0
Most Valuable Participant ,
May 23, 2020

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Start by updating your system's graphics driver and check the relevant hardware acceleration settings. Your screenshot also has a distinct green-ish tint which could further indicate issues with monitor color profiles that in turn could further mess up drawing functions.

 

Mylenium

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May 23, 2020 1
New Here ,
May 27, 2020

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Hi, I am sharing a screenshot of the message I received when I tried to update my graphics driver:i think my graphics card is up to datei think my graphics card is up to date 

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May 27, 2020 0
Adobe Employee ,
May 26, 2020

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Hi there,

 

Thanks for reaching out.

  1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  2. What are your system specifications (CPU, GPU, RAM, OS)?
  3. Did you try the suggestions provided by Mylenium? Did they help?

Looking forward to your response.

 

Thanks,

Nishu

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May 26, 2020 1
New Here ,
May 27, 2020

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No, the above solution hasn't solved the issue. I am attaching below my System Specifications:

 

Screenshot 2020-05-27 at 2.28.37 PM.png

 

After-Effect version details:

Screenshot 2020-05-27 at 2.29.44 PM.png

 

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May 27, 2020 0
Adobe Employee ,
May 27, 2020

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Thanks for sharing the details.

Please try turning off the Hardware Accelerated Composition, Layer, and Footage Panels in After Effects preferences > Display.

Let us know if it helps.

 

Thanks,

Nishu

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May 27, 2020 0
New Here ,
May 31, 2020

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HI,

I tried this, but still can't view preview.

Screenshot 2020-06-01 at 10.42.13 AM.png

Screenshot 2020-06-01 at 10.40.42 AM.png 

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May 31, 2020 0
Adobe Employee ,
Jun 02, 2020

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Thanks for trying that. What's the version of the GPU driver installed on your computer? Here's how you can check: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Please share a screenshot.

 

Thanks,

Nishu

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Jun 02, 2020 0
New Here ,
Jun 26, 2020

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WhatsApp Image 2020-06-26 at 2.50.04 PM.jpeg

 

The version of my GPU driver.

 

 

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Jun 26, 2020 0