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Help in retrieving crashed file

New Here ,
Aug 07, 2020

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Work file and autosave versions (around 5 versions) have crashed. Unable to recover the files.

 

Attaching the error messages here.

Kindly get back considering it a priority. 

 

Machine Processor: AMD Phenom(tm) II X4 965   3.40GHz

RAM: 8GB

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Help in retrieving crashed file

New Here ,
Aug 07, 2020

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Work file and autosave versions (around 5 versions) have crashed. Unable to recover the files.

 

Attaching the error messages here.

Kindly get back considering it a priority. 

 

Machine Processor: AMD Phenom(tm) II X4 965   3.40GHz

RAM: 8GB

Topics

Crash

Views

173

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Aug 07, 2020 0
Adobe Employee ,
Aug 07, 2020

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Hi visakhs14776952,

 

Sorry for your issue!
Can you share a project file with us so that we can test it on our end?

Which version of After Effects are you using exactly - 17.1.2?

Looking at your computer specs, it seems like you're using an underpowered machine that doesn't meet the system requirements. 

 

Thanks,

Rameez

 

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Aug 07, 2020 0
New Here ,
Aug 07, 2020

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Thanks for getting back.

 

Confirming the version: 17.1.2 (Build 37)

 
Attaching the project files here.
 
Scene_2: Original version
Scene_1&2 auto-save 17: Last autosave version of the original file
 
Could you also specify the basic system requirement to run this version of AE ( Processor, RAM & GPU)?

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Aug 07, 2020 0
New Here ,
Aug 07, 2020

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Hope you were able to access the files.

 

Could you look into the issue at the earliest as this is urgent?

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Aug 07, 2020 0
New Here ,
Aug 08, 2020

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Would appreciate a reply at your earliest convenience.

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Aug 08, 2020 0
New Here ,
Aug 10, 2020

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Need urgent support. Kindly get back.

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Aug 10, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi again, visakhs14776952.

 

I'm able to open "Scene_1 &2 auto-save 17" but not "Scene 2". I've sent "Scene 2" to an engineer to see if he would be able to recover it somehow.

Here are the system requirements for After Effects 2020: https://helpx.adobe.com/after-effects/system-requirements.html

 

Thanks,

Rameez

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Aug 11, 2020 1
New Here ,
Aug 11, 2020

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Thanks for the response. Could you share the recovered file among them so that I can check if it works on my end?

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Aug 11, 2020 0
New Here ,
Aug 15, 2020

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Is there any update on retrieving the crashed files?

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Aug 15, 2020 0
New Here ,
Aug 15, 2020

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This is urgent. Been trying to seek support for almost a week. 

 

Would appreciate a reply at your earliest convenience.

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Aug 15, 2020 0
New Here ,
Aug 15, 2020

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Would be really helpful if you could at least share the file that worked on your end (Scene_1 &2 auto-save 17) for now. 

 

 

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Aug 15, 2020 0
Adobe Employee ,
Aug 17, 2020

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Sorry for the delayed response!

Here is the link to the "Scene 1 and 2 auto-save" file. I'll get in touch with the dev again and see if they are able to recover your file.

 

-Rameez

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Aug 17, 2020 0
New Here ,
Aug 17, 2020

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Thanks again, Rameez. The file which you shared is working fine.

 

Waiting to hear from your end on the status of original file. 

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Aug 17, 2020 0
Adobe Employee ,
Aug 19, 2020

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Hey visakhs14776952,

 

I'm sorry to inform you that your original project file couldn't be recovered.

 

-Rameez

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Aug 19, 2020 0