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help, there is a weird green lines on my comp preview

Community Beginner ,
Jun 05, 2020

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There this weird thing on my comp preview and I don't like it, here is an example:

Killed_0-1591365664870.png

as you see this is the glitch and my hardware is

OS: Microsoft Windows 10-64 – May 2020 Update (2004)(20H1)

CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00ghz 3.00 GHz

GPU: Intel(R) HD Graphics 630

MEMORY: 4 GB INSTALLED RAM

AFTER EFFECTS VERSION: 17.1.0 (Build 72)

 

I have tried changing Mercury GPU Acceleration to Mercury Software Only ( IT DIDN'T WORK)

And I've updated to the latest update on my GPU and OS (IT DIDN'T WORK TOO)

 

any solutions? please tell me in the comments.

 

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Error or problem, Preview

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help, there is a weird green lines on my comp preview

Community Beginner ,
Jun 05, 2020

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There this weird thing on my comp preview and I don't like it, here is an example:

Killed_0-1591365664870.png

as you see this is the glitch and my hardware is

OS: Microsoft Windows 10-64 – May 2020 Update (2004)(20H1)

CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00ghz 3.00 GHz

GPU: Intel(R) HD Graphics 630

MEMORY: 4 GB INSTALLED RAM

AFTER EFFECTS VERSION: 17.1.0 (Build 72)

 

I have tried changing Mercury GPU Acceleration to Mercury Software Only ( IT DIDN'T WORK)

And I've updated to the latest update on my GPU and OS (IT DIDN'T WORK TOO)

 

any solutions? please tell me in the comments.

 

TOPICS
Error or problem, Preview

Views

213

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Jun 05, 2020 0
Adobe Employee ,
Jun 08, 2020

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Hi there,

 

Thanks for reaching out.

What's the version of the Intel GPU driver installed on your computer? Here's how you can check: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Feel free to share a screenshot.

 

Thanks,

Nishu

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Jun 08, 2020 0