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help, there is a weird green lines on my comp preview

Community Beginner ,
Jun 05, 2020 Jun 05, 2020

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There this weird thing on my comp preview and I don't like it, here is an example:

Killed_0-1591365664870.png

as you see this is the glitch and my hardware is

OS: Microsoft Windows 10-64 – May 2020 Update (2004)(20H1)

CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00ghz 3.00 GHz

GPU: Intel(R) HD Graphics 630

MEMORY: 4 GB INSTALLED RAM

AFTER EFFECTS VERSION: 17.1.0 (Build 72)

 

I have tried changing Mercury GPU Acceleration to Mercury Software Only ( IT DIDN'T WORK)

And I've updated to the latest update on my GPU and OS (IT DIDN'T WORK TOO)

 

any solutions? please tell me in the comments.

 

TOPICS
Error or problem , Preview

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Adobe Employee ,
Jun 08, 2020 Jun 08, 2020

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Hi there,

 

Thanks for reaching out.

What's the version of the Intel GPU driver installed on your computer? Here's how you can check: https://support.viewsonic.com/en/support/solutions/articles/33000221571-how-to-check-graphics-card-d...

Feel free to share a screenshot.

 

Thanks,

Nishu

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