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I can't Import any files to AE Latest Version!!!

New Here ,
Mar 24, 2020

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When I import files, it came out Error 86:1

Couldn't read from the source. Please check the setting?? every single files damaged/unsupported?
Please fix it! I need it urgent!

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Error or problem, Import and export

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I can't Import any files to AE Latest Version!!!

New Here ,
Mar 24, 2020

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When I import files, it came out Error 86:1

Couldn't read from the source. Please check the setting?? every single files damaged/unsupported?
Please fix it! I need it urgent!

Topics

Error or problem, Import and export

Views

126

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 24, 2020

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Hi young940555,

 

I'm very sorry to hear you aren't able to import footage. I believe this is a known issue with the latest After Effects update 17.0.5. Please take a look at this post: Unable to import H.264/H.265 files after updating to After Effects 17.0.5.

 

If this is the same issue you are experiencing, you can assist with the ongoing investigation by submitting your system specs. The team is currently looking to find what all the affected systems have in common as we're seeing many reports where footage cannot be imported, but haven't yet been able to recreate the failure on a system in-house.

 

Thank you for any assistance, and for your patience as we look for a solution.

- John, After Effects Quality Engineering

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Adobe Community Professional ,
Mar 24, 2020

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Be sure too that your clips have some of these codecs.

Captura de Pantalla 2020-03-24 a la(s) 23.17.10.png

Dropped support for QuickTime 7 era formats and codecs

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