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I'm using the newest AE version and Powerful PC but...

New Here ,
Sep 06, 2020

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An5EFD_0-1599446769898.pngAn5EFD_1-1599446856090.png

 

As you can see that it's scrashing everytime i'm open it. However, i dont think it can be happened with this spec from my PC, i'm try to find out the way to fix this. Anyone has a idea? please let me know, thank you! 

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Error or problem, FAQ, Freeze or hang

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I'm using the newest AE version and Powerful PC but...

New Here ,
Sep 06, 2020

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An5EFD_0-1599446769898.pngAn5EFD_1-1599446856090.png

 

As you can see that it's scrashing everytime i'm open it. However, i dont think it can be happened with this spec from my PC, i'm try to find out the way to fix this. Anyone has a idea? please let me know, thank you! 

Topics

Error or problem, FAQ, Freeze or hang

Views

33

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 06, 2020

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Did you already tried uninstalling with the Creative Cloud Cleaner Tool? It seems like a problem of installing the software but not the hardware.

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An5EFD LATEST
New Here ,
Sep 06, 2020

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I installed directly from Creative Cloud so let me try uninstalling and reinstall it. thank you. 

Updated: Here what AE error:

An5EFD_0-1599448023646.png

 

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