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Image buffers exceed internal limits.

Explorer ,
Feb 12, 2018

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Hello, I have a problem which looks like this:

AfterFX_2018-02-11_16-40-12.png

I'm using After Effects CC 15.01

RAM: 64GB

OS: Windows 10, x64

This error appears when I try to import 16384 x 9216 px OpenEXR file to the project.

After this warning window appears AE just crash.

Can you please, help to fix this issue? I really need that big file in my project.

P.S. This supposed to be a VR-ready application, so, I think there should not be a problem working with 16K footage.

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Image buffers exceed internal limits.

Explorer ,
Feb 12, 2018

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Hello, I have a problem which looks like this:

AfterFX_2018-02-11_16-40-12.png

I'm using After Effects CC 15.01

RAM: 64GB

OS: Windows 10, x64

This error appears when I try to import 16384 x 9216 px OpenEXR file to the project.

After this warning window appears AE just crash.

Can you please, help to fix this issue? I really need that big file in my project.

P.S. This supposed to be a VR-ready application, so, I think there should not be a problem working with 16K footage.

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1.5K

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Feb 12, 2018 0
Adobe Employee ,
Feb 14, 2018

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Hi Aleksei_Segodin, maybe you need even more RAM for such a frame? Have you figured this out yet? Let us know.

Thanks,
Kevin

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Feb 14, 2018 0
Explorer ,
Feb 15, 2018

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Yes, I checked this.

When I import 12K footage it imports in the twinkling of an eye and after that I still have around 50 GB of free RAM.

AfterFX_2018-02-15_11-39-40.png

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Feb 15, 2018 0
Adobe Employee ,
Feb 15, 2018

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Hmm, that's a little strange, Aleksei_Segodin. Can you work with our support team via phone or chat? Here's how to get ahold of us: FAQ: How do I contact Adobe Support? Let us know what they say. If they can't help you, please PM me and I'll escalate your case.

Thanks,
Kevin

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Feb 15, 2018 0
New Here ,
Aug 07, 2018

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Has this been taken care of?  I am having the same issue.  Seems like I'm capping out with EXR import on my machine around 12-14,000 pixels and getting the same message.  Then AE just quits.

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Aug 07, 2018 0
dam.3D LATEST
New Here ,
Jul 23, 2020

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Hey yall I was just getting the same issue (screenshot) and what fixed it was turning on continuously rasterize on all the objects in the comp that wasn't letting me preview at full. Not sure if that will help yall. It was an AI file I was using a CC sphere effect on that was causing it. So keep continuous rasterize on when you use certain fx I guess.? Hope this helps someone!! Screen Shot 2020-07-23 at 2.42.45 PM.png

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Jul 23, 2020 0