• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Issue with masks not exporting correctly

New Here ,
Apr 27, 2020 Apr 27, 2020

Copy link to clipboard

Copied

  

Hi,

I'm having an issue were my masks aren't exporting accurately. When I preview the video in AE it's perfectly fine and accurate, but when I export it using adobe media encoder the mask seems to lag behind.

 

I'm having the same issue when I use tracking, it lags behind when I export it.

I attatched some pictures to explain it better.

 

Thanks!

 

2.png1.png

TOPICS
Import and export

Views

983

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 30, 2020 Apr 30, 2020

Hi there,

 

Thanks for reaching out. I understand that the Mask is not as accurate in export as it is inside After Effects. Am I correct? 

Please check if it's happening in a new project as well. Also, try resetting the After Effects preferences to make the settings default and check if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

Let us know how it goes.


Thanks,

Nishu

Votes

Translate

Translate
Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. I understand that the Mask is not as accurate in export as it is inside After Effects. Am I correct? 

Please check if it's happening in a new project as well. Also, try resetting the After Effects preferences to make the settings default and check if it brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-...

Let us know how it goes.


Thanks,

Nishu

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2020 May 03, 2020

Copy link to clipboard

Copied

LATEST

Thank you Nishu!

 

I reset the preferences for After Effects, and dragged the older composition into a new project and it exported perfectly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines